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The Children's Institute of Pittsburgh · 13 hours ago

Front Desk Attendant

Bridgeville, PA

Full-time

Onsite

Entry Level

3+ years exp

The Children's Institute of Pittsburgh is dedicated to providing high-quality care and service to children and their families. They are seeking a Service Ambassador who will serve as the first point of contact for clients, providing personalized service and ensuring seamless communication between clients and internal staff.

CharityChild CareHealth CareHospitalNon Profit

No H1B

Security Clearance Required

Responsibilities

Provide excellent personalized service

Be the first point of contact for clients at The Children’s Institute regarding care navigation

Respond to client inquiries to promote CI comprehensive services to meet clients’ needs or potential client needs

Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff

Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines

Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools

Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information

Accurately input client demographic and insurance information into EMR’s

Obtain initial prescriptions for all scheduled services per organizational guidelines

Complete timely data entry for no-shows, cancellations and arrived appointments as assigned

Help families navigate through systems of care!

Qualification

Healthcare experienceCustomer service experienceCPR certificationFirst Aid certificationChild Abuse certificationData entry skillsOffice equipment operationCommunication skills