Digital Federal Credit Union · 1 week ago
Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma
Marlborough, MA
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $22.60/hr
0+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. The role involves processing work related to the Loan Services Department, assisting members and staff, and supporting departmental goals through various tasks and responsibilities.
BankingFinanceFinancial Services
No H1B
Responsibilities
Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program
Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
Process the following work within service level:
Pega Emails
Collateral Management Mail
Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss
Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning
Prepare Berkheimer Title Package
Lease Buyout Title Seller Documents
Lien Placement Fee Transactional Audit
Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes
Prepare State National Insurance Policy Package
Complete training courses within established guidelines
Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Perform other job-related duties as assigned
Qualification
Required
Six months to one year of related experience in a financial institutions
Prior customer service experience
Basic PC skills
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
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