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Placemakr · 13 hours ago

Overnight Guest Experience Associate

311 N 1st Ave, Phoenix, AZ 85003

Full-time

Onsite

Entry Level

$18.75/hr - $18.75/hr

1+ years exp

Placemakr combines apartment living, vacation rentals, and hotel stays into a unique experience. As an Overnight Guest Experience Associate, you will serve as the primary overnight point of contact for guests and residents, ensuring exceptional service and satisfaction throughout their stay.

HospitalityProperty ManagementReal Estate

Responsibilities

Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider

Foster a "one team" mentality by collaborating effectively with fellow property team members

Maintain a safe, secure and compliant environment for team members and guests

Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB

Communicate effectively with internal and external customers (i.e. guests, team members and vendors)

Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards

Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed

Utilize maintenance, housekeeping, check-in, and other systems accurately

Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed

Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method

Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required

Complete thorough and effective shift handovers at the conclusion of each shift

Additional duties and responsibilities, as assigned

Qualification

Customer service experienceEffective communicationNight audit experienceTechnology proficiencyCollaborative mindset

Required

1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage

Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact

Previous experience communicating effectively with internal and external customers, both verbally and in writing

Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)

Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!)

You have the ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency

You have a can-do attitude and the ability to work effectively in a collaborative environment

You embody our Property Team Mission of Customer, Consistency and Community (Norms)

You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right

Overnight Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr

Benefits

Generous monthly bonus program of up to $500/month

Company stock options

401k + 4% employer matching program

Medical, Vision & Dental Insurance plan options

Flexible Spending Account & Health Savings Account options

15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!

PTO increases to 20 days per year after 2.5 years of employment

Enjoy a paid day off for your birthday to celebrate your day, your way!

Paid Parental Leave

Paid Life Insurance

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US