Jobs via Dice ยท 5 days ago
Sr. Director of Retail Technology, Customer Applications
Irving, TX
Full-time
Onsite
Director/Executive
15+ years expVistra Corporate Services Company is a global leader seeking a Sr. Director of Retail Technology - Customer Applications to shape the digital foundation of its retail business. This strategic and hands-on leader will connect marketing, operations, data, and technology to design customer-facing systems that enhance acquisition, engagement, and retention across multiple retail brands.
Computer Software
Responsibilities
Lead modernization of customer-facing platforms by evolving legacy systems into flexible, cloud-native, API-driven architectures designed to support agentic AI, enabling faster delivery, greater scale, and more intelligent customer experiences
Translate strategy into action by developing and executing a three-year technology roadmap aligned with Vistra Retail's business and growth objectives
Drive cross-functional alignment across business, digital, data, and IT partners to ensure priorities, investments, and outcomes move together
Champion customer-centric technology that enhances acquisition, self-service, and retention across digital and mobile experiences
Cultivate a high-performing, agile organization focused on accountability, collaboration, and technical excellence
Partner with technology vendors and integrators to evaluate, negotiate, and deliver solutions that balance innovation with stability and cost-effectiveness
Promote architectural best practices that future-proof systems through modular design, cloud scalability, and secure, efficient data flow
Manage and deliver secure, reliable, efficient, and effective business technology services
Qualification
Required
Bachelor's degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning, design, and implementation
Subject matter expertise in customer facing large scale digital/website/mobile (shopping, ecommerce, service, etc)
Digital/Website/Mobile Technologies (Sitecore, Adobe, SAP Commerce, etc)
Marketing Technologies (Adobe, Salesforce, Hubspot, etc)
Experience modernizing legacy ecommerce/commerce/digital/mobile engines into cloud-native, API-first platforms
Proven management and leadership skills for large, enterprise-wide initiatives
Experience leading enterprise-scale technology initiatives in complex environments
Experience managing vendor partnerships, technology budgets, and contract negotiations
Superior collaboration, communication, interpersonal, and negotiating skills
Proven ability to connect business needs to technical solutions, guiding teams through both strategy and execution
Strong leadership skills with experience developing and inspiring teams through transformation
Exceptional communication and relationship-building abilities; credible across executives, engineers, and business partners
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase