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Sysazzle, Inc. · 2 days ago

Admissions Specialist I

Malvern, PA

Contract

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

Sysazzle Inc. is seeking an Admissions Specialist I to provide support in facilitating dialysis placement requests. The role involves responding to inquiries, coordinating placements, and building relationships with hospitals and clients while adhering to performance metrics and quality standards.

Information TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose client visiting or permanent dialysis

Facilitate the placement by using the tools and resources associated with DGS

Actively contribute to the client`s Guest Services (DGS) CRM knowledge databases

Adhere to the process while contributing process improvement ideas to the team

The position will facilitate the arranging of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships

The position will need to be knowledgeable of the other treatment options within client`s (In-Center Self-Care, Nocturnal, as well as, traditional In-Center Hemodialysis)

The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe

Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options

Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts

Place outbound calls to Hospitals to complete placement requests

Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships

Adhere to performance metrics and quality assurance call standards

Utilize all tools and resources to coordinate and complete the placement of a patient

Maintain data forms e-faxed from the field and enter in the appropriate database

Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities

Build positive relationships with Hospitals, Discharge planners, Case Managers, & clients teammates across the Village and provide customer service excellence

Achieve the metrics and goals set for the department

Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)

Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)

Ability & willingness to learn about Kidney Disease and related topics

Excellent customer relationship and inter-company network building skills

First-class ‘Red Carpet’ customer-centered skills

Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal

Organized, ability to multi-task with excellent time management and prioritization skills

Attention to accuracy of details and relentless follow-through with a curious and investigative inclination

Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures

Ability/willingness to work overtime

Ability to understand and follow DGS and client employment policies and procedures

Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development

Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Liaises with clients teammates at other locations to provide customer service excellence

Perform other duties as assigned

Able and willing to work overtime as required

Qualification

Customer service excellenceData entry skillsMicrosoft ExcelMicrosoft WordMicrosoft OutlookEmpathyMulti-taskingOrganizational skillsTime managementAttention to detail