Nueces County Community Action Agency · 5 months ago
Eligibility Specialist Robstown
Robstown, TX 78380
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expNueces County Community Action Agency is a non-profit organization dedicated to helping residents reduce or eliminate poverty. The Eligibility Specialist will provide customer intake services for low-income clients seeking utility payments and related assistance, determining eligibility and making necessary referrals.
AssociationCharityNon Profit
Responsibilities
Interviews applicants or recipients to determine eligibility for public assistance
Interprets and explains rules and regulations governing eligibility, methods of payment, and legal rights to applicant or recipient
Records and evaluates personal and financial data obtained from applicant or recipient to determine initial or continuing eligibility, according to departmental directives and State and Federal guidelines
Initiates procedures and referrals to grant, modify, deny, or eligibility for various programs, such as utility assistance, minor home improvements, air conditioning/heating replacements or repairs, training/tuition assistance, and employment
Authorizes amount of payments (pledges) based on determination of eligibility for programs. Identifies need for social services, and makes outside referrals to various agencies and community resources available
Prepares regular payment and special reports as required. Prepares and keeps records of assigned cases consistent with departmental, State and Federal requirements
Meets with clients to assist them in completing forms and applications for assistance, determines client eligibility, and makes referrals for related or outside services
Assists clients in interpreting/understanding forms, policies, regulations, and other items for assistance through other social service agencies
Records and evaluates personal and financial data to determine initial or continuing eligibility
Complies with all State, Federal and Agency mandated requirements related to all aspects of application intake, and provides clients with written information related to utility pledges and other benefits, including referrals
Processes pledges to participating utility companies for client payments, including household crisis requests
Responds promptly to clients’ inquiries—via email, text, telephone call or office visits--related to their status, payments, and related information
Collects data for various surveys and reporting purposes as assigned
Conducts follow up of pending documentation and required information needed
Maintains client files consistent with State, Federal, and Agency requirements—including maintaining the confidentiality of sensitive applicant information
Assists with outreach intake efforts in personal homes, apartments, and other public places
Achieves intake client production goals to satisfy State and Federal requirements
Assist with infrequent rearranging of file and supply cabinets, and keep working areas organized and safe
Performs other duties as assigned
Qualification
Required
High School diploma or GED
One year of experience in client intake activities, preferably in the area of social services
Demonstrates ability to read and write, keeps accurate records, follows oral and written instructions, and files alphabetically and numerically
Knowledge of administrative and clerical procedures and systems such as word processing and database systems, filing and records management systems (Office Excel and Word)
The ability to add, subtract, multiply, or divide quickly and correctly
Accepts responsibility for the direction, control, and planning of intake activities
Must be able to manage multiple tasks successfully, including coping with the appropriate pressure; this means staying calm and empathizing with clients
Must have strong interpersonal skills—paying attention to what clients are saying, understanding the points being made, and asking appropriate questions without interrupting the client
Must be attentive to detail, thorough, and possess a strong work ethic
Must be organized, self-motivated, make sound decisions and able to work with minimum supervision, and dependable
Must be able to read, interpret, and apply Agency and State regulations and requirements, including management directives
Ability to develop plans to accomplish work, and prioritize and organize one's own work
Ability to relate well to all people in the community regardless of color, national origin, race, religion, sex, disability, age, pregnancy, sexual orientation, homeless, or socio-economic status
Must be a team player, and be flexible when provided varying and unanticipated work assignments
Must be able to perform accurate and timely mathematical calculations
Interacts with people beyond giving and receiving instructions--is courteous, cooperative, conscientious, and tactful with clients, co-workers, and immediate supervisor
Performs repetitive tasks according to set procedures with precision and thoroughness
Knowledge of local social service agencies and services offered to low income individuals
Dresses in appropriate business attire and is professional in appearance and mannerisms
Proof of work eligibility must be provided
Ability to maintain regular and punctual attendance
Must successfully pass a pre-employment drug test
Must successfully pass and submit a pre-employment TB test and must successfully pass and submit a TB annually thereafter
Must successfully pass and submit a post offer initial physical examination within two weeks from the date of hire and must successfully pass and submit a physical examination report every five (5) years of employment
Must have transportation and current liability coverage on vehicle to be used in the performance of job duties. Moderate travel on a daily basis may be required
Must possess a valid Texas Driver's license (Operators-Class C), and driving record must be approved by insurance company on an annual basis
Able to effectively use spreadsheet and word processing software, like Excel and Word
Preferred
A working knowledge of Spanish
Benefits
Paid time off
401(k)
Training & development
Company
Nueces County Community Action Agency
Nueces County Community Action Agency is a non-profit community that provides comprehensive human & social services to low-income peoples.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Linda Carrillo, NCRI, CCAP
Chief Executive Officer
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