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Sonar · 1 day ago

Renewals Specialist

Austin

Full-time

Hybrid

Mid Level

Sonar is a company dedicated to helping organizations build secure, high-quality code quickly. They are seeking a Renewals Specialist to support customer retention and business growth for their SMB customers, overseeing the renewal process and collaborating with various teams to ensure a smooth experience for clients.

Cyber SecurityDeveloper ToolsOpen SourceSoftware

Responsibilities

Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90-120 day window leading up to their contract expiration

Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies

Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts

Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk

Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team

Maintain a high success rate both on time to close and close won ratio for subscription renewals

Maintain and improve forecasting accuracy for renewals, providing regular reports to management

Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights

Actively participate in process improvements, identifying efficiencies and implementing best practices

Keep Salesforce and other CRM tools up-to-date with accurate renewal data

Qualification

SalesforceCustomer retentionContract managementRenewal strategiesProactive mindsetProcess improvementCommunication skillsRelationship building

Required

Proven experience in a similar role, within the software industry

Proactive with a customer-focused mindset

Ensures accuracy and thoroughness in all tasks

Strong relationship-building and communication skills

Dedication to producing precise, reliable, and professional outcomes

Adept at managing and excelling in fast-paced, international environments

Knowledge of Salesforce or a similar CRM

Benefits

Flexible comprehensive employee benefit package.

23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.

401(k) plan that has a 4% match, fully vested on day one of participation.

Generous discretionary Company Growth Bonus, paid annually.

Fully paid parking in the heart of downtown Austin, Texas.

Monthly catered events, and team events.