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GOODWILL CENTRAL COAST · 1 day ago

Training and Development Associate - Salinas Center

Salinas Center 15 - Salinas, CA 93906

Full-time

Onsite

Entry Level

$19.63/hr - $20.60/hr

2+ years exp

GOODWILL CENTRAL COAST is seeking a Training & Development Associate to provide training and coaching to both Workforce Development Services and Donated Goods and Retail employees. The role involves developing hard and soft skills among employees and ensuring effective communication across all departments.

Retail

Responsibilities

Provide training and support to WDS and DGR employees assigned to donated goods worksites through programs such as CalWorks. This includes training in basic duties of sales associate, ecommerce associate, processor, and/or material handler

Document performance of individuals assigned through weekly performance assessments; identifies work performance concerns and addresses issues with the employees and the Employment Services Specialist

Greet store customers: offer assistance and suggestions to customers in making product selections

Ring up sales on cash register, while training only, following cash handling procedures

Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment

Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotate merchandise for transfer to the central processing plant

Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist

Ensures completion of all in-store training for WDS and DGR employees

Sets work schedules with the store manager or designee; assigns work tasks to WDS employees

In concert with the Store Manager and T&D Director, modifies work stations or specific assignments to meet limitations of individuals with disabilities

Trains, enforces, and displays positive worker traits, including conduct, performance, and attendance standards

Performs designated duties to ensure meeting the goals of the Outcome Measurement System

Qualification

TrainingCoachingPerformance AssessmentRetail ExperienceSupervisory ExperienceCustomer ServiceCash Register ProficiencySpanish LanguageCommunication Skills

Required

High school diploma or equivalent

May require a valid California class C driver license, depending on specific location

Two years of experience in a donated goods environment (retail or production), or equivalent

One year of experience in a supervisory or lead role

One year of experience working with individuals with obstacles to employment

Familiarity with Goodwill's mission, general company policies and procedures (this may be learned on-the-job)

Knowledge and understanding of obstacles to retaining successful employment and possess the necessary skills to effectively engage employees

Familiarity with electronic cash registers and POS systems

Ability to communicate effectively in English, both orally and in writing

Ability to assess WDS employee progress and performance

Ability to understand and follow program-specific policies and procedures

Ability to understand and follow Goodwill Standard Operating Procedures

Ability to train store and related donated goods procedures, both individually and in groups

Ability to demonstrate satisfactory attendance, as outlined in Goodwill policy

Ability to communicate effectively with WDS, DGR, and T&D

Ability to recognize and make recommendations for treatment of behaviors that are obstacles to performance such as limited and underdeveloped work habits, poor health and hygiene, and low self-esteem

Ability to demonstrate sensitivity to the needs of individuals in terms of cultural diversity, physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have

Ability to understand others' feelings and personal viewpoints

Ability to maintain stable working relationships with all employees

Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member