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Tri-State Orthopaedic Surgeons · 1 week ago

Call Center Scheduling Specialist

Evansville, IN

Full-time

Hybrid

New Grad, Entry Level

Tri-State Orthopaedic Surgeons is seeking a Call Center Scheduling Specialist who will be responsible for answering phones and scheduling appointments in a friendly and timely manner. This role involves assisting patients, transferring calls, and documenting messages while working from home or at the corporate office.

Health CareHealth DiagnosticsMedical

Growth Opportunities

Responsibilities

Answers the phones in a helpful, friendly and timely manner

Assists patients in making appointments

Schedules patients based on physician protocols and templates

Transfers calls to the appropriate department when necessary

Takes messages and sends to appropriate people

Creates tasks in SRS so that patient messages are documented and addressed

Communicate with patients via texting (Arterra) appropriately

Takes new patient information and enters it into the system

Covers for associates when on vacation, leave, etc

Qualification

CentricitySRSMicrosoft Office SuitePhone system operationRelationship managementLearning new programsEffective communicationDecision making

Required

Must be available to come on-site for 90-day training period

Must live within a 90-mile radius of Evansville, IN to attend in-person training and company meetings as necessary

Must reside in the state of Indiana

Must have access to high-speed internet

Ability to operate phone system equipment

Proficient with use of computers including Microsoft Office Suite

Ability to learn new computer programs

Ability to work under pressure, make decisions and use judgement

Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization

Ability to maintain good working relationships with co-workers, supervisors, management, and other staff

Must have verified internet service and established dedicated work area at home

Preferred

Experience in Physician's Office Preferred

Experience with Centricity and SRS preferred

Benefits

Company will provide equipment (keyboard, computer, monitor, phone, etc)

Company

Tri-State Orthopaedic Surgeons

Tri-State Orthopaedics was founded in 1949 by Dr. John H. Sterne and Dr.

Founded in 1949

Evansville, Indiana, USA

51-200 employees

https://www.tristate-ortho.com/

Funding

Current Stage

Growth Stage

Leadership Team

Casey Whetstine, CPA

Chief Financial Officer

Lauren Kaiser, PHR, SHRM-SCP

Chief Human Resources Officer

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