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Walker Sands · 1 day ago

Vice President, Account Management

Seattle, WA

Full-time

Hybrid

Director/Executive

$138K/yr - $165K/yr

12+ years exp

Walker Sands is a company committed to diversity, equity, and inclusion, seeking a seasoned Vice President of Account Management to drive the success of their account management function. This role involves serving as a strategic advisor for large client accounts, managing a team, and contributing to agency leadership while ensuring client satisfaction and revenue growth.

AdvertisingB2BBrand MarketingContentCreative AgencyEmail MarketingLead GenerationSocial MediaWeb Design

Responsibilities

Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager

Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals

Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams

Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices

Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities

Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts

Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)

Produce and present client-facing reports that demonstrate the business value of our programs to clients

Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction

Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives

Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff

Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members

Inspire, mentor and motivate team members to produce great work and develop expertise

Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results

Collaborate with our Managing Director of Seattle to serve as a market leader, both from a team and market perspective

Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team

Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiatives

Oversee scoping, pricing strategies, and contract negotiations for complex client engagements

Expand our presence on the West Coast through networking and targeted relationship building to bring in new business, partners and prospective employees

Monitor key department KPIs, including client profitability, revenue retention, and utilization metrics

Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performance

Responsible for scoping, pricing and staffing

Drive increased profitability of accounts over time

Review and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitability

Contribute to the overall strategic direction of the agency as a member of the SLT

Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacy

Actively support diversity, equity, and inclusion (DEI) initiatives and foster a positive, inclusive work culture

Qualification

B2B industry experienceClient relationship managementBusiness developmentTeam leadershipMarketing strategyFinancial acumenProject management toolsNegotiation skillsPresentation skillsCommunication skillsMentoring

Required

At least 12-15 years leading client accounts in a marketing, PR and/or creative agency

Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes

Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape

Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts

Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure

Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts

Strong financial acumen with experience managing client budgets, profitability, and utilization metrics

Ability to work under pressure and manage multiple priorities simultaneously

Proficiency in project management tools and software

Excellent listening, negotiation and presentation skills

Excellent verbal and written communication skills

Preferred

Experience in team leadership, culture building, networking, relationship building within the community and new business development

An entrepreneurial spirit and a desire to run a small agency within a larger one

Benefits

Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.

Retirement Savings: Employer-matched 401(k) and access to financial planning services.

Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.

Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.

Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.

Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.

Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.

Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients.