Oklahoma Indigent Defense System · 1 day ago
Application Administrator I
Oklahoma County, OK
Full-time
Onsite
Entry Level
$63K/yr - $63K/yr
3+ years expThe Oklahoma State Department of Health is committed to leading Oklahoma to prosperity through health. The Application Administrator I is responsible for configuring, administrating, and supporting OSDH applications, ensuring excellent service delivery to both internal and external customers.
Law Practice
No H1B
Responsibilities
Responsible for overall daily administration and support of OSDH applications maintained by Enterprise System Services. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users. Provides expertise in the effective operation of applications
Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements. Defines business processes as they relate to system enhancements. Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solutions recommendations as appropriate
Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develop job aids and provide documentation to support training activities. Maintain a repository for the training for employees
Tracks and resolves business and technical software issues in a timely manner. Works closely with the OMES IT helpdesk to communicate and resolve reported problems related to OSDH applications managed by Enterprise System Services
Maintains and enhances technology expertise to ensure sufficient operating systems and application software knowledge. This may be accomplished by attending training and seminars and interfacing with senior-level experts
Make suggestions to improve efficiency and effectiveness of procedures, processes and tools where appropriate
Maintain inventory of licenses of software applications used by OSDH employees
Use vendor websites to understand application changes and updates and how they impact the OSDH
Create and keep current the cost of each application to OSDH managed by Enterprise System Services
Maintain renewal information and communicate with program areas and IT Contract Monitor to renew software licenses as needed
Being present in the office is an essential function of this job
Other duties as assigned
Qualification
Required
Bachelor's degree (B.A., B.S) or equivalent related experience and/or training
Knowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting
Knowledge of software application license structures
Written and verbal communication skills
Detail oriented with the ability to manage multiple projects at once
Skills in problem-solving, critical thinking, and attention to detail
Ability to listen and understand reporting needs and convert those needs into useful information
Ability to work both independently and in a team-oriented environment
Ability to produce an accurate, timely and quality work product
Ability to establish and maintain effective working relationships with others
Ability to provide excellent customer service to both internal and external clients
Preferred
Three or more years in application administration and licensing
One year or more in developing documentation and user help guides
An equivalent combination of education and experience
One or more years in vendor engagement with technology implementation outcomes
Benefits
Generous state paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
Retirement Savings Plan with a generous match.
15 days of vacation and 15 days of sick leave the first year for full time employees.
11 paid holidays a year.
Student Loan repayment options & tuition reimbursement.
Employee discounts with a variety of companies and vendors.
Longevity Bonus for years of service
Company
Oklahoma Indigent Defense System
Oklahoma Indigent Defense System is a State of Oklahoma agency located in Norman, Oklahoma
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase