Black Rainbow · 13 hours ago
Solutions Consultant - Corporate - UK
United States
Full-time
Remote
Entry, Mid Level
2+ years expBlackRainbow is seeking a Solutions Consultant to become part of our team. The successful candidate will take ownership of technical activities throughout pre-sales and post-sales phases, working closely with our engineering team to ensure successful outcomes.
Information TechnologySecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Delivery of onboarding sessions for new customers, ensuring smooth product adoption
Configure and implement software solutions based on customer requirements
Provide training and guidance to end-users on product functionality
Troubleshoot initial setup issues and escalate complex problems as needed
Maintain accurate documentation of customer configurations and processes
Collaborate with internal teams to ensure timely delivery of onboarding milestones
Support customers during early usage phases to drive engagement
Gather feedback from customers to inform product improvements
Monitor solution performance and contribute to continuous improvement efforts
Qualification
Required
Proven experience in a Solutions Consultant, Implementation Specialist, or Technical Onboarding role
Ability to translate customer requirements into technical configurations and solution designs
Confident in delivering customer-facing training, workshops, or onboarding sessions
Solid troubleshooting skills, including identifying setup issues and knowing when to escalate
Strong documentation skills for maintaining accurate records of customer environments and configurations
Excellent stakeholder communication, coordinating with internal teams to ensure project milestones are met
Ability to support customers through early adoption phases, helping drive engagement and successful usage
Bachelor's degree in relevant technical field or equivalent experience
Ability to fulfil all requirements to achieve Security Clearance (SC) and NPPV3
Willingness to travel from time to time to visit our customers and prospects, both in the UK and internationally
Preferred
Experience working within corporate Insider Threat, Incident Response, Digital Forensics, or eDiscovery functions
Familiarity with security practices, evidential handling concepts, or chain‑of‑custody considerations
Understanding of broader cloud architecture principles and best practices across Azure ecosystems
A consultative mindset: proactive, customer‑centric, and comfortable advising stakeholders at all technical levels
Strong analytical thinking and ability to map technical capabilities to real‑world customer workflows
Scripting experience in Microsoft SQL, PowerShell, Ruby, Python or other common languages
Knowledge of ISO 27001 and ISO 17025
Benefits
Competitive salary
Fully remote with working from home expenses
Flexible working hours
Twenty-five days annual leave (in addition to public holidays)
Pension
Private health care which includes family members
Death in service (three times annual salary)
Training support
Regular company meetups
Company
Black Rainbow
Black Rainbow designs and develops software solutions that facilitate forensic, security, investigation and case management services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matthew Swenson
Chief Executive Officer - North America
Larry Depew
Chief Strategy Officer North America
Recent News
2025-10-15
Company data provided by crunchbase