Dunhill Professional Search & Government Solutions · 1 week ago
Cloud Support Engineer - Top Secret Clearance
Reston, VA
Full-time
Onsite
Mid Level
3+ years expDunhill Professional Search & Government Solutions is seeking a Cloud Support Engineer with Top Secret Clearance. The role involves serving as part of the incident management team in a 24X7 Microsoft Azure environment, diagnosing and escalating system issues to ensure high platform availability.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Christopher Hanna
Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools
Reviews system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
Other supporting duties, as directed
Willingness to work overtime and varying hours as required
Qualification
Required
Serve as a part of the incident management team in a 24X7 Microsoft Azure environment
Diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability
Serve as a part of the Live Site work stream
Understanding of core Windows Azure components and tools to diagnose issues
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools
Reviews system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support 'tiger team' calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
Willingness to work overtime and varying hours as required
3 years of operations experience providing application infrastructure support
2 years performing system administrator support
Top Secret Clearance
Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment
Strong interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues
Ability to problem solve and collaborate with team members
Strong organizational and multi-tasking skills
Strong in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure
Strong customer focus
Preferred
BS in Computer Science or other technical discipline
Company
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is an executive search and management recruiting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase