Experian · 15 hours ago
Client Technical Support Agent, Healthcare Revenue Cycle (Remote)
United States
Full-time
Remote
Entry, Mid Level
$64K/yr - $111K/yr
2+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. As a Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, troubleshooting issues and managing client relationships.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Troubleshoot product and technical issues
Assess severity and scope of issues, inquiries, and requests
Communicate with clients by phone and email
Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
Escalate complex issues to technical and product teams with complete and accurate information
Manage customer and user configurations
Educate and empower customers to maximize the use of products, tools, and services
Stay current on all product and service updates
Monitor system status and communicate issues internally and externally
Initiate proactive customer communications
Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use
Document solutions in reusable articles to support future issue resolution
Foster relationships between customers and the Experian brand through every interaction
Qualification
Required
2+ years' experience with research and reconciliation skills
2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry
Preferred
Bachelor's degree is beneficial
Salesforce proficiency is beneficial
Benefits
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
2026-01-09
2026-01-08
Morningstar.com
2026-01-08
Company data provided by crunchbase