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Shimadzu Scientific Instruments · 1 day ago

Field Service Engineer - Physical Measurements

Jacksonville, GA

Full-time

Onsite

Entry, Mid Level

$79K/yr - $81K/yr

1+ years exp

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation and environmental monitoring systems globally. They are seeking a Physical Measurements Service Specialist to provide exceptional service and support for physical measurement instrumentation, including repair, maintenance, and installation of products.

AnalyticsBiotechnology

H1B Sponsor Likely

Responsibilities

Provide daily repair, maintenance, calibration and installation support for physical measurement instruments

Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision

Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs

Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations

Provide training to customers and internal personnel on proper instrument operation and maintenance

Accurately document all repairs, product failures, and improvements to ensure compliance with company standards

Assist in the development and execution of preventative maintenance procedures for instruments

Maintain and control repair parts inventory in the assigned region

Qualification

Instrument RepairPhysical TestingHardness TestersX-RayCommunication SkillsDetail OrientedTeam PlayerInnovative

Required

Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience

At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, Hardness testers, X-Ray, or similar products

Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products

Excellent communication and customer relations skills

Ability to travel within the assigned territory, including overnight stays as needed

Ability to troubleshoot complex instrumentation issues and provide effective solutions

Instrument Repair: Expert

Instrument- Physical Testing: Advanced

Instrument- Hardness Testers: Advanced

Instrument- X-Ray: Advanced

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Innovative: Consistently introduces new ideas and demonstrates original thinking

Team Player: Works well as a member of a group

Thought Provoking: Capable of making others think deeply on a subject

Bachelors or better in Material Science or related field

Preferred

2+ years of experience in field support of physical measurement instrumentation

Benefits

Competitive Compensation – Day 1 Benefits & Competitive Salary

Retirement Benefits – Matching 401K & Profit-Sharing Program

Professional Growth – Clear pathways for Career, Leadership and Personal Development

Health Benefits – Flexible Spending/Health Savings Accounts

Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan

Education – Tuition Assistance Program for both graduate and undergraduate levels

Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs

Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!

Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

Additional compensation is available through either an Incentive and/or Commission Plan.

Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

This full-time, non-exempt position comes with a comprehensive benefits package.

In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays.

After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

Company

Shimadzu Scientific Instruments

Shimadzu provides a broad range of analytical instruments indispensable for research, development & quality control in a variety of fields.

Founded in 1975

Washington, District of Columbia, USA

501-1000 employees

https://www.ssi.shimadzu.com

H1B Sponsorship

Shimadzu Scientific Instruments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (2)