Evolution Parking and Guest Services · 1 week ago
Guest Services Manager
Orlando, FL
Full-time
Onsite
Mid, Senior Level
2+ years expEvolution Parking and Guest Services is seeking a Guest Services Manager to oversee all aspects of parking operations. This role includes ensuring high guest service standards, managing team performance, maintaining client relationships, and overseeing financial aspects of the operations.
Hospitality
Responsibilities
Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager
Work with the Supervisor frequently to stay close to the operation
Work at the busiest times including evenings, weekends, holidays while properly leading the team
Track hotel parking validations for reimbursement and integrity purposes
Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance
Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover
Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client
Understand the client’s service standards, motto, values, and hotel 'lingo' while incorporating Evolution’s core values
Develop cohesive working relationships with the client’s employees
Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations
Treat clients, team members and third-party vendors with courtesy, respect, and dignity
Practice preventative safety procedures daily as set forth by Evolution and the client
Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern
Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit
Manage uniform and ticket inventory
Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels
Adhere to Evolution’s employment and payroll policies and procedures to limit exposure to employment claims and litigation
Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue
Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution
Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp
Recognize exceptional performance and provides opportunities for top performers to learn and grow
Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs
Other duties as assigned
Qualification
Required
Associates Degree, High School Diploma or GED required, or relevant working experience
Understanding of general business practices including accounting, human resources, and customer service
Experience in valet parking
Valid US Drivers License
2+ years in a management position
Experience with HRIS platforms, such as ADP
Experience with Customer Service
Strong customer service and client relationship skills
Excellent oral and written communication skills
Strong technology proficiency
Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
Ability to collaborate effectively and work as part of a team
Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment
Company
Evolution Parking and Guest Services
Evolution Parking and Guest Services is the only company in the United States that specializes in valet parking and front door hospitality services exclusively to the hotel and resort industry nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Malatin
Founder and CEO
Jeffrey Gatt
Chief Financial Officer
Company data provided by crunchbase