AppOmni · 13 hours ago
Lead Technical Account Manager
Denver, CO
Full-time
Hybrid
Lead/Staff
$175K/yr - $200K/yr
10+ years expAppOmni is a leader in SaaS security, dedicated to preventing data breaches and ensuring enterprise applications are secure. They are seeking a Technical Account Manager to engage with their largest customers, driving product adoption and value through strategic planning and relationship management.
Cloud SecurityCyber SecurityEnterprise SoftwareSaaSSoftware
Responsibilities
Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution
Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business value
Ensure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmni’s Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy
Introduce, demonstrate, and implement new products and features as they become available
Develop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality with script-based approaches to unlock value
Work with customers and AppOmni field teams to leverage the AppOmni Developer Platform to help build support for SaaS applications for which AppOmni does not currently provide native integrations
Work closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer Platform
Work closely with Product and Engineering teams to further develop and advance the AppOmni Developer Platform and SDK features and capabilities
Increase customer retention by assisting regular health check meetings for tactical items, and assisting with strategic business reviews for alignment of objectives and outcomes
Help the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shift
Define and document the customer’s end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architecture
Track accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals
Be the technical voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers
Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs
Evangelize customer success stories with the AppOmni Marketing team
Above all, put customer’s needs first and demonstrate customer obsession
Qualification
Required
10+ years experience in customer success and/or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering
Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives
SaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferred
Experience with Python, Django, and/or other common developer frameworks to extract, transform, and load data through various API interfaces
Experience working with REST APIs
Understanding of various authentication methods
Ability to understand various SaaS Applications' RBAC structure
Strong engineering skills to leverage in building integrations and supporting customers in their experience leveraging the AppOmni Developer Platform
Experience supporting customer organizations comprised of security teams and business application owners
Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta
Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment
Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
Has handled difficult customers or situations and can demonstrate resolutions
Ability to travel to customer locations monthly
Preferred
SaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferred
Proficiency in Salesforce, Gainsight, and Zendesk is preferred
Startup experience is a plus
Benefits
Stock Options
Home office stipend
Generous paid time off
Paid company holidays
Paid floating holidays
Paid parental leave
Paid sick time and paid family leave for applicable states
Health insurance - medical, dental, and vision with HSA option
LifeWorks Employee Assistance Program
Company-provided life insurance
AD&D
STD/LTD and additional supplemental life insurance options
401(k) and Roth retirement saving accounts
Monthly wellness benefit reimbursement
Company
AppOmni
AppOmni helps manage SaaS security by detecting risks, monitoring activity, and simplifying access and compliance.
201-500 employees
H1B Sponsorship
AppOmni has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$123MKey Investors
The Syndicate GroupCisco InvestmentsThoma Bravo
2022-12-14Series C
2022-08-09Series Unknown
2022-06-06Series C· $70M
Leadership Team
Brendan O'Connor
CEO
Brian Soby
CTO and Co-founder
Recent News
2025-11-20
2025-11-19
Help Net Security
2025-11-03
Company data provided by crunchbase