GCI Communication Corp. · 16 hours ago
Supv, Network & Systems Delivery
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Hybrid
Senior Level
$76K/yr - $126K/yr
6+ years expGCI Communication Corp. is a provider of critical services to Alaskans, and they are seeking a Supervisor for their Network & Systems Delivery team. This role involves leading engineers, managing engineering projects, and ensuring the integrity of network infrastructure while mentoring junior engineers.
Telecommunications
Responsibilities
Fully own the mission, goals, operations, and results of the team and areas of responsibility
Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide
Establishing the vision and tone for the department, consistent with company culture and mission
Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately
Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential
Providing clear and accurate feedback to individuals and teams on a timely and consistent basis
Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees
Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner
Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support
Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization
Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology
Provides detailed reports on network operational status, and milestones related to project completion
Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects
Capable of remote site support for off-site personnel and customers
Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices
Coordinates with project management and engineering teams on a regular basis
Supports and manages escalation events
Develops and updates documentation and support materials
Mentors’ junior engineers and technicians
Manage and oversee Team of technology professionals: Set the tone, develop, and implement a training plan to address the technical requirements of the team members
Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time
Responsible for team results and recommends and/or approves promotions, demotions, transfers, or disciplinary actions up to and including termination
Responsible for leading, developing, and managing the performance of those reporting to this position; establishes and communicates clear performance expectations; and makes recommendations for salary increases
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Bachelor's degree in network environment, network development, information technology, project management within a telecommunications environment or related field
Minimum of six (6) years in a customer service environment
Including (1) year in a leadership role
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet
Knowledge of standard network engineering concepts
Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies
Experienced in diagnosis of Layer-2 and Layer-3 data network problems
Demonstrated knowledge of IP address nomenclature, protocols, and routing
Ability to create and edit network drawings
Preferred
Telecommunications experience
CCENT, CCT, CCNA, CCDA, JNCIA, CCDP, CCNP/advanced level, HDI, Microsoft, ITIL, NRS I, and CompTIA
Other telecom industry specific certifications and/or job specific certifications
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase