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The Kendall Group · 1 day ago

Inside Sales Representative - Galloup

Holland, OH

Full-time

Onsite

Entry Level

2+ years exp

The Kendall Group is a 100% employee-owned company with multiple divisions serving various industries. The Inside Sales Representative plays a crucial role in maintaining customer relationships, developing new leads, and ensuring a smooth sales process.

ElectronicsManufacturingSupply Chain ManagementWholesale

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers

Respond promptly to customer inquiries

Communicate with customers and vendors through various channels

Acknowledge and resolve customer complaints

Participate in sales and product training sessions

Process orders, quotes, customer and vendor portals, and requests

Keep records of customer interactions, transactions, comments, and complaints

Communicate and coordinate with colleagues, customers, and vendors as necessary

Explain and articulate product features and applications

Make outbound calls to potential customers and follow up on quotes and leads

Understand customers’ needs and identify sales opportunities

Maintain a database of current and potential customers

Provide the customer product submittal sheets for their approval and track their progress

Research and qualify new leads

Close sales and achieve sales targets

Stay current on new and evolving product offerings and utilize knowledge in selling activities

Perform other duties and projects as assigned

Qualification

Customer serviceSales experienceMicrosoft OfficeSalesforceCommunication skillsProblem solvingTeamworkOrganization skills

Required

2 years' distribution or customer service experience

HS diploma or GED

Proficiency in Microsoft Office

Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment

Ability to work well cross-functionally; provides excellent internal and external customer service

Strong interpersonal communications, problem solving, organizational and written/verbal communication skills

Ability to see, talk and hear; ability to sit for 8 hours a day

Normal office environment