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King County Housing Authority · 1 day ago

Customer Service Support Intern - Housing Choice Voucher Program (Part-Time, Temporary)

Tukwila, WA

Internship

Onsite

Intern

$21.66/hr - $27.84/hr

King County Housing Authority (KCHA) is a high performing nationally recognized leader in affordable housing. The Customer Service Support internship offers hands-on experience by providing support to participants in KCHA's Housing Choice Voucher program through customer service and administrative tasks.

Non ProfitReal EstateRental

Responsibilities

Provide polite customer service to residents, staff and the community

Answer phones and direct callers to appropriate staff or department; answer basic questions

Perform routine filing, scanning and proofreading documents

Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases

Analyze household composition and income type and retrieve applicable verifications from a variety of databases

Create electronic files in a shareable format utilizing a recertification checklist

Compile and send recertification packets

Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeAdobe AcrobatDocuSignDiversity awarenessCommunication skillsOrganizational skillsTeamwork

Required

Recent High School graduate OR

Current student or recent graduate from a college/university program in Business, Social Work, or related field

Clerical and/or customer service experience

Basic experience with digital files, Microsoft Office and various software, such as Adobe Acrobat and DocuSign

Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups

Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately

Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately

Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work

Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect

Consent to and pass criminal records background check

Consent to and pass required assessments