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Fairfield University · 1 day ago

Stag ID Manager & Systems Support

Fairfield, CT

Full-time

Onsite

Mid Level

3+ years exp

Fairfield University is seeking a Stag ID Manager & Systems Support to oversee ID services and provide logistical and technical support for the university community. The role involves managing ID card issuance, meal plan operations, and access management while collaborating with various departments to enhance service efficiency.

Higher Education

Work & Life Balance

No H1B

Responsibilities

Issues new StagCard ID card. This involves:

Taking ID photos of students, faculty and staff

Supplying ID’s to appropriate contractors and outsource personnel

Maintaining access privileges concerning the residence halls, Recreation Complex, computer labs, and academic labs for students, faculty and staff

Managing access via mobile credential

Work closely with Transact in managing hardware of system

Maintaining holiday access per the instruction of the Residence Life and Housing Department

Updating meal plan account status as changes occur

Must be available during non-traditional office hours. This involves:

Working an adjusted schedule until 7:00 p.m. at least one evening per week (as determined by supervisor) to accommodate the ID card needs of the university’s non-traditional students. (Office opening time would be adjusted to provide for a standard eight-hour shift)

Working during the annual opening weekend

Responsible to receive funds deposited for StagBucks accounts and meal plan purchases. This involves:

Entering StagBucks account deposits and meal plan purchases into the StagCard system

Maintaining an accurate balance in the change drawer and notifying supervisor when change is needed

Support The Growth And Development Of Transact Platform Including

Develop training platform for a variety of EMS users including:

Training sessions for new employees in alignment with new hire onboarding/orientation

Refresher training for new and returning staff, students, and faculty

Updating how to guides and/or training videos as supplemental training materials

Identify and develop additional training materials as needed to supplement campus knowledge base

Support department efforts to streamline processes and effectively support event operation on campus including:

Identify opportunities to optimize, streamline, and/or provide process enhancements for campus event planning

Collaborate with department and campus partners to establish University event standards

Help to develop best practices and event planning toolkit for campus event planners

Participate in the professional development of the department. This involves:

Promoting efficiency and courtesy throughout the University community

Participating in departmental/staff meetings

Serving as a responsible committee representative as requested

Working occasional nights/weekends to support events as needed

Communicating effectively with supervisor concerning pertinent matters

Promote Safe And Secure Working Conditions. This Involves

Promoting the proper utilization of equipment, tools, and materials

Notifying supervisor immediately regarding any unsafe working conditions

Perform Other Duties As Related Or Dictated By Responsibilities

Qualification

EMS event management softwareSystem managementTrainingTroubleshootingDeveloping standard operating proceduresCustomer serviceOrganization skillsLeadership skillsCommunication skills

Required

Experience and interest in training and troubleshooting for end users with varying levels of technological and/or system expertise

Ability to develop standard operating procedures and establishing best practices

Develop process templates and streamline existing processes to ensure efficient and effective operations

Have strong organization and leadership skills, including creating strategic plans and the ability to lead others through program implementation

Build and foster strong relationships with multiple constituents, including students, staff, faculty, external entities, and campus partners

Display strong organization skills and the ability to prioritize multiple competing priorities while working with internal and external constituencies to consistently meet deadlines while providing excellent customer service

Work well with others as well as independently, have excellent verbal and non-verbal communication skills, present self in a professional manner, and handle multiple programs/assignments at any given time

Experience with and strong working knowledge of EMS event management software

Bachelor's degree required

Three or more years of experience in the field of system management, higher education administration, or ID systems is preferred

Must be available during non-traditional office hours

Responsible to receive funds deposited for StagBucks accounts and meal plan purchases