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EECU · 1 day ago

Financial Center Manager

North Richland Hills, TX

Full-time

Onsite

Mid, Senior Level

EECU is a community credit union based in Fort Worth, Texas, committed to providing members with a better way of banking. The Financial Center Manager is responsible for driving branch growth, expanding relationships, and delivering strong financial performance within the local market.

Financial ServicesVenture Capital

Responsibilities

Develop and execute branch-level strategies to grow market share across deposits, loans, and other product offerings

Identify and pursue new business opportunities with the local market through proactive outreach, networking, and partnerships

Build and maintain relationships with community leaders, businesses, and referral sources to drive new member/client acquisitions

Continually monitor market trends, competitor activity, and performance data to adjust growth strategy

Lead a relationship-based service/sales culture focused on acquiring, deepening, and retaining client relationships

Ensure consistent execution of financial reviews and needs-based conversations

Represent the organization at community networking, and business events to strengthen brand presence and referral opportunities

Partner closely with mortgage, insurance, wealth advisors, and business services to deliver a holistic financial solution

Serve as a trusted advisor for key clients, ensuring personalized high-touch service experiences

Build long term relationships through proactive outreach, financial reviews, and tailored solutions

Lead, coach, and develop a high-performing branch team focused on relationship-based sales and service excellence

Foster a culture of accountability, collaboration, and performance

Set clear goals and expectations aligned with branch and organizational objectives

Ensure the branch meets or exceeds production, growth, and profitability goals

Maintain operational excellence, and regulatory compliance

Analyze performance metrics and market data to adjust strategies and drive results

Continuously seek opportunities to improve service delivery and client satisfaction

Qualification

Market share growthFinancial products knowledgeRelationship developmentLeadership skillsSales processes experienceData analyticsNMLS registrationCoaching skillsMicrosoft Office proficiencyCommunication skillsTime management

Required

Proven ability to grow market share, develop new relationships, and expand existing portfolios

Excellent customer and business focus, with strong change management, communication, and interpersonal skills

Demonstrated success working with affluent or high-net-worth clients

Strong leadership, coaching, and performance management skills

Excellent communication, networking, and presentation abilities

Deep understanding of financial products, lending, and relationship-based sales

A significant level of trust, credibility and diplomacy is required

Must be capable of exercising highest level of discretion on both internal and external confidential matters including direct and indirect reports and outside vendors

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be a proven leader of people within a customer service environment

Experience coaching employees and leadership to increase production, sentiment, and overall retail performance

Experience with sales processes, operations, data analytics, or quantitative marketing

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act)

Must be an excellent communicator both oral and written

Excellent organization and time management

Must be proficient in Microsoft Office applications

High School Diploma or equivalent