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Shopko Optical · 10 hours ago

Systems Administrator III- POS

Green Bay, WI, US

Full-time

Onsite

Senior Level

7+ years exp

Shopko Optical is seeking a Systems Administrator III to provide excellent customer service while addressing technology-related issues for internal customers. The role involves managing IT hardware and applications, overseeing cloud and Windows systems, and participating in project administration and support.

EyewearHealth Care

Responsibilities

Office 365 administration

Effectively set up new hires, process terminations, and change access as needed

Track and report licenses used to ensure adherence to corporate plan structure

Monitor Microsoft ID protection reports and take necessary action to remedy risks

Manage user access audits and partner with external auditors to review security compliance

Manage desktop workstations and applications using Windows server-class hardware and operating systems

Proactively identify root causes and work to mitigate the cause and business impact

Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services

Forecast monthly center and corporate Windows and Cloud Systems expense

Effectively manage millions of dollars in annual IT spend

Focused on several medium and large-sized projects

Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures

Complete project status reports on time

Provide task-level detail for project plans

Install, configure, validate, test, and implement systems technology

Assist in the procurement of hardware and/or software and services needed to complete projects

Engage with initial work for renewals or new contracts

Review contracts to verify rates, service, and coverage options

Submit contracts to the manager for legal department and IT leadership review and approval

Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses

Implement change for efficiencies, reliability, and security to meet business needs

Participate in system monitoring and performance management

Monitor systems capacity, analyze, and participate in forecasting and recommendations

Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation

Participate in the department on-call support rotation

Support vendor, procurement, and budget management

Lead tasks as assigned by manager and/or senior leadership

Support center and corporate users by resolving daily support incidents

Maintain effective ongoing dialog with management to communicate issues and plans consistently

Prepare and maintain documentation, IT inventory, various reports, and service requests

Manage personal growth to enhance technical expertise

Perform other duties and special projects as assigned

Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud

Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact

Actively seek out learning opportunities in new technologies, programming languages, and database systems

Develop methods for applying new technologies in the IT environment

Participate in software development and the development of procedural standards

Be actively aware of new software or hardware that would advance the business

Qualification

Office 365 administrationWindows server managementProject managementBudget managementTechnical troubleshootingCloud systems supportVBScriptPerlPowerShellXMLBashVIOffice equipment supportFTP/SFTP configurationBatch job developmentAnalytical skillsAttention to detailOrganizational skills

Required

A bachelor's degree in information technology is desired or equivalent experience

7+ years of similar systems administration experience

Able to take direction, prioritize work, and manage multiple activities simultaneously

Able to work independently and as part of a team

Able to communicate across all levels of the organization, both in business areas and within IT

Able to work under the pressure of service interruptions or tight deadlines

Able to respond positively to changing and fluid priorities

Willing to share knowledge and experience with other members of the team

Strong analytical and problem-solving skills

Attention to detail

Solid planning and organizational skills

Able to be flexible in work schedule as support for systems is required

Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Able to lift 10 to 20 pounds

Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage

Able to travel independently to support Company objectives and personal development

Preferred

VBScript, Perl, PowerShell, XML, Bash, VI

Microsoft Office 365 products and services

Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors

Configuration and support of FTP/SFTP servers

Development and support of batch jobs and schedules

Company

Shopko Optical

Glassdoor3.3

Shopko Optical began operations in 1978 providing patient-centric eye care and high-quality eyewear for over 40 years. It is a sub-organization of Monarch Alternative Capital.

Founded in 1978

Green Bay, Wisconsin, USA

501-1000 employees