MetLife · 12 hours ago
Senior Client Services Consultant
Aurora, IL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $102K/yr
5+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Senior Client Services Consultant will provide administrative support and customer service to National Accounts group insurance clients, ensuring effective communication and collaboration between clients and internal teams.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Overall Accountability: Partner closely with the Account Executive and have overall accountability for the day-to-day administration of multiple complex clients
Client Liaison: Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal MetLife teams
Meeting Management: Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings
Consultative Solutions: Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives
Customer Service Excellence: Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction
Strategic Planning: Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports
Subject Matter Expertise : Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts
RFP Support : Partner with the Proposal Unit to research and respond to RFP questionnaires
Contract Execution: Understand detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance
Industry Knowledge: Comprehend competitors’ products, industry trends, and legal developments impacting business
Product Knowledge: Firm knowledge of MetLife’s group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems
Qualification
Required
5+ years of equivalent experience within the insurance space
5+ years of account management/client service experience, with a passion for client service
Excellent organizational, interpersonal, and communication skills, both written and verbal
Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible
General understanding of employee benefits industry
Proficient with Microsoft Office software, Teams meeting and Webex meeting tools
Self-motivated to learn more about the business and proactive in personal development
Up to 10% travel required
High School Diploma or equivalent
Preferred
Bachelor's Degree
Experience with Disability products is a strong asset
Ability to balance client expectations with MetLife capabilities
Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
And accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
And much more!
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Private Debt Investor
2026-01-07
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Insurance News in the United States
2025-12-13
Company data provided by crunchbase