FCA · 2 days ago
Mopar Field Operations - Data Analytics & Business Intelligence
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expFCA is seeking a Field Operations Data Analyst and Business Intelligence Manager to support their Headquarters team managing a diverse field force. The role involves acting as a liaison, analyzing program data, and driving data-informed strategies to enhance service and parts operations.
Information TechnologyTelecommunications
Responsibilities
Act as the primary liaison between HQ and the six business centers (West, Central, Midwest, Northeast, South, Virtual)
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ
Conduct regular meetings with field business centers to gather insights and address concerns, ensuring alignment with organizational objectives
Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all business centers
Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each region’s unique needs
Collaborate with program managers to ensure tracking metrics align with both HQ and field-specific goals
Collect and analyze customer feedback and behavioral data to evaluate the overall customer experience
Identify key drivers of customer satisfaction and areas needing enhancement
Develop and implement strategies to improve customer engagement and loyalty based on data insights
Create and deliver timely ad-hoc reports to support decision-making across different departments
Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs
Ensure accuracy and consistency in all reporting outputs
Cross-Functional Collaboration (e.g. Mopar Sales Reporting, CX, Quality Engineering, Supply Chain, Customer Care, TSO, etc.) - Partner with various departments to understand their data needs and provide relevant analytical support
Communicate findings and recommendations effectively to both technical and non-technical stakeholders
Qualification
Required
Bachelor's degree
5+ years of experience in Part Sales, Marketing, Operations, Data Analytics or Finance
Experience with data visualization tools like PowerBI, Tableau, etc
Proven problem solving and analytics skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience
Robust understanding of Dealership Operations
Preferred
Advanced degree (Master's) in Business or Marketing
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Mopar Field Experience
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
Company data provided by crunchbase