Jobs via Dice ยท 1 week ago
Field Technician
Rockford, IL
Contract
Onsite
Entry, Mid Level
$25/hr - $32/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Field Technician to join their team. The role involves monitoring and resolving network issues, supporting customer installations, and maintaining network documentation while participating in a 24x7 on-call rotation for Tier I network support.
Computer Software
Responsibilities
Responsible for monitoring and resolving network issues, supporting customer installations, and maintaining accurate network documentation
Performs installation and testing of network nodes and colocation sites, and provides emergency restoration for fiber and equipment
Maintains colocation facilities and participates in a 24x7 on-call rotation for Tier I network support
Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight
Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers
Provide proper documentation of network (Site Audit's, and Inventory Databases)
Provide installation, test and acceptance for nodes and collocations into network
Support emergency restoration for aerial and/or buried fiber optic cable in network
Provide emergency restoration support for network equipment
Qualification
Required
Desktop troubleshooting
Install
Deployment
Installation
DSO
DS1
T-1
Circuit testing
DS3/DS1 Installation and maintenance
SONET/DWDM installation and maintenance
Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)
Need to be local to the area
On call is 4 weeks off call and then 1 week primary on-call and then 2nd week secondary on-call
Need to have some experience in Field work. 2+ years is preferred
Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
Valid state driver license with clean driving record
Self-motivated and the ability to make sound decisions with minimal supervision
Strong PC skills
Strong oral and written communications skills
Multi-task and maintain composure in a demanding work environment
Preferred
Telecommunications equipment installation, preferred
Cisco or Alcatel Lucent IP Certifications, preferred
VOIP Switching and maintenance, preferred
Fiber optics splicing and maintenance, preferred
SS7/STP support, preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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