University of Southern California · 1 day ago
Support Coordinator II - CVTI Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Los Angeles, CA
Full-time
Onsite
Mid Level
$25/hr - $39.69/hr
3+ years expUniversity of Southern California is seeking a Support Coordinator II to enhance outpatient flow and patient satisfaction in their Ambulatory clinic. This role involves coordinating appointments, managing patient intake and referrals, and ensuring efficient clinic operations.
EducationHigher EducationUniversities
Responsibilities
Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case
SCHEDULING COORDINATOR 1. Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly. 2. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. 3. Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. 4. Prepares daily and monthly appointment reports for the physicians and management. 5. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. 6. Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. 7. Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. 8. Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate. 9. Performs facility electronic charge capture
MEDICAL ASSISTANT 1. Prepares patients for examinations. Obtains and records vital signs. 2. Assists the physician with exams and procedures. 3. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 4. Records patient information in chart//EHR. 5. Determines patient care needs and directs patients accordingly
Performs other duties as assigned
Qualification
Required
High School or equivalent
Demonstrated ability in customer service, intake and scheduling
Proven record of dealing with the public in a customer service role
Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
Must have excellent communication skills, including the ability to speak, read and write English proficiently
Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment
Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
Knowledge and ability in processing new referrals in a timely manner
Demonstrated ability and knowledge in patients scheduling
Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
Possesses ability to work independently and in a team setting
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Preferred
Bachelor's Degree In a related field
3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment
Knowledge of medical terminology preferred
Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred
Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred
Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred
Certification - Job Relevant Billing and Coding Certificate
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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