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Placemakr · 21 hours ago

Guest Experience Associate

945 NW Mid City Drive, Huntsville, AL 35801

Full-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Placemakr is a company that merges apartment living with hospitality, creating unique guest experiences. As a Guest Experience Associate, you will serve as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction throughout their stay.

HospitalityProperty ManagementReal Estate

No H1B

Responsibilities

Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider

Foster a "one team" mentality by collaborating effectively with fellow property team members

Maintain a safe, secure and compliant environment for team members and guests

Offer support to team members in need and support the de-escalation of situations when required

Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB

Communicate effectively with internal and external customers (i.e. guests, team members and vendors)

Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards

Collect payment method consistently at check-in, following established protocols

Utilize maintenance, housekeeping, check-in, and other systems accurately

Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method

Complete thorough and effective shift handovers at the conclusion of each shift

Additional duties and responsibilities, as assigned

Qualification

Customer service experienceEffective communicationPOS system experienceCRM system experienceCan-do attitudeCollaborative mindsetProblem-solving skills

Required

1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage

Previous experience communicating effectively with internal and external customers, both verbally and in writing

Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)

You have a can-do attitude and the ability to work effectively in a collaborative environment

You embody our Property Team Mission of Customer, Consistency and Community (Norms)

You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right

Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr

Benefits

Generous monthly bonus program of up to $500/month

Company stock options

401k + 4% employer matching program

Medical, Vision & Dental Insurance plan options

Flexible Spending Account & Health Savings Account options

15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!

PTO increases to 20 days per year after 2.5 years of employment

Enjoy a paid day off for your birthday to celebrate your day, your way!

Paid Parental Leave

Paid Life Insurance

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US