Sira Consulting, an Inc 5000 company · 1 day ago
End User Support Manager
Jersey City, NJ
Contract
Onsite
Senior LevelSira Consulting is an Inc 5000 company seeking a skilled EUC Engineer to join their global End User Computing team. The role involves engineering, deploying, automating, and supporting the modern Windows desktop environment, while collaborating with various teams to ensure a seamless user experience.
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Hiring Manager
Swapnil Sagar
Responsibilities
Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security
Own OS image engineering, lifecycle management, configuration baselines, and feature update strategies
Lead complex troubleshooting efforts using logs, diagnostics, and telemetry
Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management
Lead Windows Autopilot deployments, provisioning workflows, and zero‑touch onboarding processes
Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks
Drive all aspects of MECM administration and engineering, including:
Task sequence creation and optimization (OSD, refresh, break/fix workflows)
Patch management and compliance reporting
Infrastructure health and performance tuning
Implement and automate MECM‑related processes to reduce operational overhead
Design and maintain advanced PowerShell automation for:
Automation
Configuration enforcement
Remediation scripts
User provisioning
Data transformation and reporting
Develop reusable automation modules that support engineering and operational workflows
Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience
Develop custom remote actions, dashboards, and investigations (if Nexthink is available)
Provide 3rd‑line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams
Participate in an on‑call rotation and support planned weekend engineering activity for global deployments
Maintain detailed documentation, runbooks, and architecture diagrams
Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes
Qualification
Required
Extensive hands‑on experience with Windows 11 OS, including registry, file systems, event logs, troubleshooting techniques, and performance tuning
Deep knowledge of Intune, Autopilot, and Azure AD device management
Strong engineering‑level experience with MECM, including deployments, task sequences, and compliance
Advanced PowerShell developer, capable of writing clean, modular, production‑ready automation
Experience with enterprise patching, software distribution, and GPO/modern policy management
Preferred
Experience with Nexthink (dashboards, investigations, RA scripting)
Knowledge of Active Directory, Group Policy, conditional access, and security baselines
Understanding of end‑user hardware (laptops, workstations, peripherals) and driver/firmware lifecycle management
Familiarity with virtualization (VDI), remote access technologies, and ITIL processes
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase