Apply on Employer Site

Amazon · 3 months ago

Global Security Operations Center Manager, Amazon Corporate Security, Business Assurance Center

Arlington, Virginia, USA

Full-time

Onsite

Senior Level

$74K/yr - $130K/yr

5+ years exp

Amazon is striving to be the earth’s best employer and is seeking a Global Security Operations Center Manager for their Business Assurance Center. The role involves managing diverse teams responsible for security monitoring and incident management, ensuring service delivery, and leading operational improvements.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world

Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products

Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BAC’s core service delivery standards

Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary

Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels

Use data and insights to prepare metric reviews and identify areas of opportunity for improvement

Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities

Know how to nurture and develop leadership skills

Confidently facilitate team discussions and communicate business messages

Maintain a high level of professionalism and approachability

Ability to travel both domestically and internationally – 25%

Qualification

Operational program managementSecurity incident managementVendor managementData analysisCCTV systemsLeadership developmentHigh-pressure performanceVerbal communicationWritten communicationTeam management

Required

Bachelor's degree or equivalent experience

Five (5) years of operational program management experience in a high-volume, high-intensity environment such as a security operations center, call center, or crisis management/emergency response center

Verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations

Experience managing a diverse team comprised of both junior and mid-level management personnel

Writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts

Demonstrated experience managing security incidents and crises

Demonstrated experience in investigating error, developing root cause analysis, and reporting findings and proposed mitigations to leadership team members

Preferred

Advanced education/certification in the fields of emergency management, security management, project management, business continuity, Lean Six Sigma, or related disciplines

Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon

Demonstrated ability to quickly collect and analyze data necessary to brief senior leaders on important, time sensitive security issues

Proven track record of bar raising vendor management skills including the development, implementation, and tracking of vendor KPIs, performance improvement initiatives, and scope enhancement projects

Demonstrated analytical acumen and data-driven mindset towards decision-making to define strategy, spark growth, and fuel long-term impact

Track record of earning trust across security and non-security business lines

Demonstrated ability to provide briefings to high-level executives, particularly during crises

Must be able to handle high-impact situations and remain effective under pressure

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave