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Mitsubishi HC Capital America, Inc. · 1 day ago

VP, NA Strategy & Analytics

Norwalk, CT

Full-time

Hybrid

Senior Level, Lead/Staff

$113K/yr - $153K/yr

10+ years exp

Mitsubishi HC Capital America, Inc. is seeking a Vice President of North America Strategy & Analytics to lead the strategic vision for the Vendor Portfolio Management organization. This role involves optimizing portfolio performance, ensuring regulatory compliance, and driving solutions through diverse functions and projects while fostering a high-performing culture within the team.

CommercialFinanceFinancial ServicesLending

Responsibilities

Driving Analytical Leadership & Strategic Alignment

Partner with senior leadership to develop strategic plan for overall Vendor Portfolio Management function, which would include the identification, design, and implementation strategy for key initiatives to optimize performance across the function

Design and implement improved collection strategies, utilizing a test and control framework to determine the lift/improvement of new strategies vs. existing processes. Strategies could differ based on when collection attempts begin (10 days vs. 15 days), which accounts are targeted/non-targeted (low score ranges, high exposure levels, etc.), by product offered (settlement/deferral/rewrite), etc

Provide reporting on above strategies, showing evidence of adoption together with benefit of strategies in terms of improved collection performance and dollars cured/collected

Design, implement and actively monitor employee performance tracking across North America, with dashboards that track calls made, dollars collected, accounts cured, etc. Establish regular meeting rhythms with various stakeholders to share findings and collaborate on strategies for continuous improvement

Standardize and roll-out performance tracking dashboards, including tracking items such as speed to answer, number of calls answered, outbound collection calls made, customers contacted, promises given, dollars collected, accounts cured, roll rates, repossession rates, etc

Provide thought leadership in data analytics and business intelligence, guiding the team in generating actionable insights that drive strategic decisions, aligning efforts with the company’s overarching mission of driving strategic growth and operational excellence

Ensure the alignment of North American processes, goals, and strategies, creating a unified vision for MHCA’s strategy and analytics across both the Canadian and US markets

Foster a data-driven approach that enhances decision-making at every level, drives strategic initiatives, and increases cross-functional collaboration

Lead the development and implementation of transformational initiatives aimed at improving productivity, financial performance, and reducing operational risk

Drive innovation by leveraging data analytics and business intelligence, offering insights that contribute to increased revenue and return on assets (ROA)

Effectively lead and drive change cross-functionally across MHCA’s North American office footprint, fostering collaboration and alignment, with strong cross-functional collaboration and stakeholder management

Ensure sound change management practices by leading change initiatives and supporting the team during the implementation phase, maintaining high levels of employee engagement

Support the company’s agility by identifying and capitalizing on new opportunities driven by evolving market dynamics and regulatory requirements

Utilize dynamic tools leveraging machine learning to create unique insights and campaigns that drive improved performance across MHCA’s North American footprint

Actively lead initiatives to optimize operational processes, increasing efficiency, accuracy, and compliance through innovative strategies

Champion operational excellence by developing and implementing strategies to streamline processes, reduce costs, and drive operational efficiency

Promote seamless integration across departments to enhance communication, collaboration, and decision-making, reducing redundancy and increasing productivity

Collaborate with the IT, Business Intelligence and affected stakeholders to implement functionality described above

As new capabilities are introduced to the environment, lead training and informational sessions with stakeholders

Coordinate all end of lease actions through active collaboration with the customer service, collection, sales, asset management and accounting teams to (a) ensure timely notifications, (b) renewal terms are created, (c) assets are delivered and inspected where applicable, (d) collateral valuations are performed and residual upside is negotiated where applicable, (e) invoices are reviewed and paid (f) lessees are billed appropriately for wear and tear

Ensure collateral audits are managed timely and cleared completely, provide guidance to resolve challenges and notify credit and sales of ongoing audit issues

Deliver formal and informal reporting packages to stakeholders on schedule. Collaborate with business intelligence teams to continuously improve or modify reports responsive to changing business needs

Liaise with legal and portfolio management to implement and monitor for regulatory compliance

Qualification

CollectionAsset recoveryData analyticsRisk managementStrategic thinkingOperational excellenceBusiness intelligence toolsChange managementInnovative mindsetHigh ethical standardsContinuous improvementBilingual (French)Communication skillsTeam leadershipOrganizational skillsCollaboration skillsPresentation skills

Required

In depth knowledge of collection and asset recovery processes and compliance requirements

Strong strategic thinking and problem-solving abilities, including experience solving operational performance challenges through the development of data and reporting-driven risk/performance oversight controls

Excellent communication and presentation skills

Proven ability to lead and develop high-performing teams

Expertise in risk management and operational excellence

Proficiency in digital tools and data-driven approaches

Ability to collaborate effectively with internal and external stakeholders

High ethical standards and integrity

Strong organizational and change management skills

Innovative mindset with a focus on continuous improvement

Education: Bachelor's degree in Business Administration, Finance, or a related field

Experience: Minimum of 10 years of experience in customer experience and/or collections strategy, portfolio management, or a related field, and at least 5 years in a leadership role