LIVunLtd · 1 day ago
Experience Manager
New York, NY
Full-time
Onsite
Mid Level
$60K/yr - $75K/yrLIVunLtd is looking for a Guest Experience Manager to join their growing team. The role involves overseeing and managing all concierge services for guests and clientele at luxury commercial buildings, ensuring high levels of guest satisfaction and efficient operations.
HospitalityInformation Technology
Responsibilities
Lead daily visitor-facing operations with a focus on customer service, organization, and efficiency ensuring visitors are attended to pleasantly, professionally, and promptly
Interact with the public in a positive and enthusiastic manner, modeling exemplary service standards
Communicate with a variety of visitors with diverse interests and abilities to ensure a positive retail experience
Support customer service in resolving visitor concerns and complaints in person, by phone, and via email
Take strategies developed by senior leadership and execute them at the operational level and provide feedback for continuous improvement
Execution of Gift With Purchase and other marketing campaigns
Daily communication and interactions with 90+ retailers
Liaison, survey, and feedback coordination between the management and the tenants
Capture retail trends, patterns, and sales and provide a comparison analysis with the historical data
Maintain, process, and respond to all google, yelp, tripadvisor reviews
Create and distribute a monthly calendar of classes and activities related to the property
Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest
Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations
Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services
Work with off-site Creative Team to coordinate events on property
Ensure LIV-approved promotional materials are on display on property
Attend periodic on-site parties and functions
Reconcile and submit invoices for all purchases and expenses
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors
Complete and maintain a 'Neighborhood Guide' (guide provided by Creative Team) for local businesses in proximity to the property
Make regular visits to 'hot list' restaurants and venues to create awareness of our needs and our brand
Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working
Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences
Training, educating, monitoring, and coaching on-site staff on all facility procedures
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc
Qualification
Required
Experience in customer service and hospitality management
Strong communication skills to interact with diverse visitors
Ability to resolve visitor concerns and complaints effectively
Experience in executing marketing campaigns and promotions
Ability to maintain and process reviews on platforms like Google, Yelp, and TripAdvisor
Experience in creating and managing schedules for fitness programs
Ability to develop relationships with local businesses and vendors
Experience in facility operations and management
Knowledge of safety and emergency protocols
Ability to train and coach on-site staff
Professional appearance and demeanor
Preferred
Knowledge of pool management
Experience in event coordination
Familiarity with retail trends and sales analysis
Company
LIVunLtd
LIVunLtd is North America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Buccino
President & Chief Operating Officer / North America
Company data provided by crunchbase