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Trustco Bank · 1 day ago

Assistant Branch Manager - Monroe, NY

Monroe, NY

Part-time

Onsite

Mid Level

$40K/yr - $55K/yr

Trustco Bank is committed to fostering a supportive and inclusive workplace. The Assistant Branch Manager will support the Branch Manager in overseeing daily operations, supervising staff, and enhancing the customer experience while ensuring compliance and efficiency.

BankingCommercialFinancial Services

Responsibilities

Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations

Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability

Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service

Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards

Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies

Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance

Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education

Qualification

Supervisory experienceCustomer serviceCash handlingResidential mortgagesIRA servicesPersonal banking productsBilingualVerbal communicationTeam-orientedOrganizational skills