Salesforce · 1 week ago
Product Analyst
Texas - Dallas
Full-time
Hybrid
Entry, Mid Level
2+ years expSalesforce is the #1 AI CRM, focused on driving customer success through innovation. The Product Analyst will support the design, delivery, and continuous improvement of applications for Customer Success, collaborating with Product Managers and Engineering to translate business needs into product requirements.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Support the execution of a strategic product roadmap focused on techno-functional innovation within Salesforce Customer Success
Partner with Product Managers to gather requirements, document user stories, and translate business needs into clear functional and technical specifications
Facilitate collaboration and timely decision-making across stakeholders, delivery partners, and operational teams
Develop a strong understanding of Salesforce policies, processes, and programs, and apply that knowledge to product decisions and delivery planning
Coordinate with security, legal, architecture, engineering, quality, support, experience, and program management teams to support delivery of complex, cross-functional initiatives
Participate in program and project core team meetings, providing clear updates, risks, and dependencies
Contribute to release planning, testing coordination, and deployment readiness
Support product performance tracking, issue triage, and continuous improvement efforts
Qualification
Required
2+ years of professional experience in a product analyst, business analyst, or technology-focused role
Bachelor's degree (B.A., B.Sc., or equivalent)
Experience working with enterprise products or applications; exposure to Service Cloud or customer support systems strongly preferred
Ability to assess business and technical impacts of changes to enterprise systems and processes
Familiarity with Agile/Scrum development methodologies
Strong communication skills with the ability to engage both technical and business audiences
Experience writing clear, concise documentation including requirements, user stories, and process flows
Ability to work independently and collaboratively in a fast-paced environment with evolving priorities
Professional, positive, and growth-oriented mindset with a strong interest in learning and continuous improvement
Preferred
Familiarity with object-oriented programming concepts or enterprise application architectures
Exposure to professional services or customer-facing delivery environments
Agile/Scrum or Salesforce certifications
Experience with the Salesforce platform (Force.com, Service Cloud); Visualforce knowledge is a plus but not required
Understanding of SaaS business models and operations
Comfort presenting updates and insights to cross-functional stakeholders
Travel requirements: less than 10%
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
The Motley Fool
2026-01-17
Company data provided by crunchbase