CDK Global · 3 months ago
Customer Success Solutions Consultant - DMS Variable Operations
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $100K/yr
6+ years expCDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry. The Customer Success Solutions Consultant will leverage expertise in software development and automotive knowledge to deliver tailored solutions, enhance product adoption, and drive customer success.
Computer Software
Responsibilities
Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction
Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience
Partners closely with internal teams (Development, CSMs, Product, CSPS, Sales, CSSs) to ensure the successful delivery of high-quality solutions and drive deeper customer engagement
Collaborates with development teams to design and architect solutions aligned with CDK’s business requirements
Maintains up-to-date knowledge of CDK product releases and developments; partners with CSPS team for awareness and support
Closes the gap between customers and internal teams, championing CDK products and incorporating customer feedback into the roadmap
Strengthen relationships with dealership management, acting as a trusted advisor to ensure CDK products are fully integrated and effectively utilized within dealership workflows
Accountable for client success through adoption, product expansion, value realization, retention, and revenue growth
Provides continuous enablement and proactive technical support to CDK clients
Challenges the status quo by solving new problems, teaching CDK solutions, and finding better ways to delight customers
Works with at-risk customers to determine turnaround strategies (e.g., specialized reporting, database changes, product enhancements)
Participates as a stakeholder in the design and use of tools for customer data, scheduling, reporting, accountability, and results
Promotes a culture of continuous improvement within the CS team and across the business
Drives meaningful value for customers
Mentors associates by identifying and creating learning opportunities that enhance product and client knowledge
Serves as a Subject Matter Expert on change management best practices
Provides feedback to Sales and Marketing on prospecting approaches and ensures smooth hand-offs of new sales opportunities
Willingness to travel up to 25% to 50%
Qualification
Required
Minimum of 6 years of automotive industry experience
At least 6 years in a customer facing role
Technical expertise in DMS Variable Operation
Comprehensive knowledge of: Front-end sales, Accounting operations, Dealership workflows, Automotive and technology industries
In-depth understanding of dealer processes and how customers use CDK products within their existing workflows
Familiarity with CDK's organizational structure, solutions, implementation, and service models
Ability to work with and influence individuals across all dealership levels
Working knowledge of CDK applications
Understanding of CDK's business strategy, operations, product offerings, and role within the automotive industry
Proficient in using Salesforce
Skilled in persuasion, negotiation, and building consensus to influence outcomes
Deep understanding of value drivers in recurring revenue business models
Proven ability to impact revenue growth and overall business performance
Excellent communication and relationship-building skills
Ability to build positive, professional relationships with both developers and executives
Strong written, verbal, and interpersonal communication abilities
Analytical and process-driven mindset
Bachelor's degree or equivalent experience
Preferred
6 years of Dealership industry experience
4+ years of experience in enterprise software solutions engineering, consulting, or architecture
Familiarity with web infrastructure, application modernization, and software development best practices
SaaS experience preferred
Proficiency in at least one Infrastructure-as-Code tool and one or more programming languages (C++ and SQL preferred)
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase