Inside Higher Ed · 1 week ago
Manager, Financial Aid Processing Operations
Houston, TX
Full-time
Onsite
Mid, Senior Level
$77K/yr - $89K/yr
5+ years expInside Higher Ed is associated with Lone Star College, which is recognized for its commitment to providing high-quality education. The Manager of Financial Aid Processing Operations will supervise a team, manage financial aid processes, and ensure compliance with regulations while providing support to students and staff.
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Responsibilities
Manages a team of Processing Operations employees at various levels ensuring team provides consistent and superior services, sets and prioritizes team goals to achieve department objectives, and monitors team activity to ensure compliance with LSC policies and procedures
Serves as liaison with third- party servicer for the verification of approximately 10,000 students
Manage the awarding, processing and timely disbursement of federal, state and institutional financial aid
Continuously reviews, analyzes, and evaluates effectiveness of department operations, works with the Executive Director of Financial Aid System Operations to streamline current processes and strive for leaner, efficient process flows
Partners with the Executive Director of Financial Aid System Operations to establish policies that are related to Satisfactory Academic Progress standards
Actively remains current on policies, procedures and requirements for financial aid programs and Lone Star College processes. Ensures compliance with all applicable internal and external rules, regulations, and requirements, as well as LSC policies and procedures
Provides training, assessments and coaches staff on processes
Assist Financial Aid Contact Center and Campus Managers in resolving student issues, SNOW tickets, in-house verification, C-codes, etc
Participates as an LSC representative on various committees, meetings, conferences, and workshops
Responsible for other reasonable, related duties as assigned
Qualification
Required
Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience
Experience must include at least 3 years in a supervisory level position
Must be in good standing with the Department of Education
Must successfully complete all National Association of Student Financial Aid Administrators (NAFSAA) Professional Credentials within one year of hire according to the schedule provided by supervisor
Strong working knowledge of state and federal Financial Aid regulations
Skilled in the use of personal computers and related software applications
Strong interpersonal and communication skills, ability to work effectively with a wide range of constituents in a diverse community
Effective verbal and written communication skills
Excellent management and organizational skills
Preferred
National Association of Student Financial Aid Administrators (NAFSAA) Credentialed Professional or Certified Financial Aid Administrator (CFAA) certification
Benefits
Full comprehensive and competitive benefits package
A generous number of paid holidays and vacation days
Wellness programs
Tuition waiver
Professional development opportunities
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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