Heritage Christian Services · 1 day ago
Help Desk Technician
Amherst, NY
Full-time
Onsite
Entry Level
$19.20/hr - $25.80/hr
3+ years expHeritage Christian Services is focused on supporting its employees through technology. The Help Desk Technician will provide support for various devices and software, ensuring that all issues are resolved effectively.
CommunitiesFamilyNon ProfitWellness
Responsibilities
Provide support for desktops, laptops, tablets, mobile devices, and their respective software
Resolve computer hardware, software, internet, and web-based application issues
Perform minor hardware repairs
Imaging of computers with agency approved software and services
Work with hardware vendors to resolve issues
Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
Printers and copiers support
Utilize help desk ticketing system
Provide remote and in-person support with provided tools as needed
Follow up with end-user to ensure resolution
Qualification
Required
Associates Degree or equivalent 3 to 5-year experience in an IT-related field
Experience providing Windows desktop support
Experience with remote support tools
Proficient in Microsoft Office products
Experience with Active Directory
Reliable and organized
Ability to work well in a team environment
Excellent customer service skills
Valid driver's license that meets Heritage Christian motor vehicle standards
Physical ability to lift up to 30 pounds
Company
Heritage Christian Services
Heritage Christian Services is a community center that delivers strategic direction in offering a wide range of services for people.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marisa Geitner
President and CEO
Recent News
Rochester Business Journal
2025-08-29
Rochester Business Journal
2025-05-28
Rochester Business Journal
2025-03-14
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