Apply on Employer Site

Adams Fairacre Farms · 2 days ago

Power Equipment Service Manager

Poughkeepsie, NY

Full-time

Onsite

Mid, Senior Level

$55K/yr - $65K/yr

2+ years exp

Adams Fairacre Farms prioritizes creating a warm and welcoming environment for customers and employees. They are seeking a Power Equipment Service Manager to lead service department operations, manage service technicians, and ensure quality customer service while streamlining repair and maintenance processes.

AgricultureFood and Beverage

Hiring Manager

Daniel Snyder, SHRM-CP

Responsibilities

Lead and oversee all service operations for power equipment, including repairs, maintenance, and customer service

Manage service requests and scheduling for both residential and commercial customers

Ensure workplace safety and compliance with OSHA standards to prevent accidents and injuries

Create and review technician schedules with attention to efficiency, labor costs, and customer needs

Address customer concerns promptly to ensure satisfaction and maintain Adams’ reputation for quality service

Oversee inventory of parts and supplies, managing purchasing to meet service demand while minimizing waste

Troubleshoot and resolve operational challenges such as staffing shortages, equipment issues, and parts delays to keep work on schedule

Align employee schedules with availability and service needs while overseeing payroll accuracy and labor budgeting

Provide hands-on training, guidance, and development opportunities to build a knowledgeable, skilled, and effective service team

Sit in on interviews, performance discussions, and development planning sessions with the Power Equipment General Manager to provide support and ensure alignment with departmental goals

Perform regular check-ins with technicians to ensure clarity on service priorities, address concerns, and maintain open communication

Dedicate time to administrative tasks, such as reporting, invoicing, and recordkeeping, to keep operations running smoothly

Maintain organized, accurate records of service work, parts usage, and team activities to ensure compliance and operational efficiency

Qualification

Management experienceService schedulingBudgetingProblem-solvingCustomer service skillsWindows-based softwareLeadership skillsCommunication skillsEnthusiasmProductsTeam collaboration

Required

Two or more years of management experience in power equipment, small engine repair, or related service industries

Proficiency in service scheduling, budgeting, and critical thinking for problem-solving

Strong leadership, communication, and customer service skills, fostering clear and effective interactions and ensuring exceptional service for customers

Ability to demonstrate, encourage, and set the example of Adams' culture and values

Ability to maintain awareness of and actively promote support office initiatives to ensure seamless implementation and alignment with company objectives

Proactively identify opportunities for improvement, take ownership of tasks, and implement solutions without requiring direction, showcasing a commitment to achieving goals and driving success

Skilled in using Windows-based software and communication platforms to efficiently manage tasks, share information, and support team collaboration

Exhibit enthusiasm, positivity, and knowledge about Adams' products and quality