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NAPA Auto Parts · 3 days ago

On-Site CSR II

Greenville, SC, USA

Full-time

Onsite

Mid Level

3+ years exp

NAPA Auto Parts is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. The role involves responding to customer inquiries, handling order entry, and building customer relationships to drive repeat business.

AssociationAutomotive

Responsibilities

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May support specific customer(s)

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

Performs other duties as assigned

Qualification

Customer relationship managementNegotiation skillsComputer skillsAttention to detailMulti-taskingBasic product knowledgeOrganizationCommunicationTime managementReliability

Required

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination

Reliability, organization, and attention to detail required

Excellent communication skills including written, verbal, and listening

Ability to multi-task and time management skills required

Strong computer skills

Strong negotiation skills

Basic product knowledge

Benefits

Healthcare coverage

401(k)

Tuition

Reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Atlanta, Georgia, USA

10001+ employees