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PestCo · 10 hours ago

Customer Service Manager

Irving, TX, US

Full-time

Onsite

Mid, Senior Level

$58K/yr - $70K/yr

3+ years exp

PestCo is seeking a highly motivated and experienced Customer Service Manager to lead their customer support team and provide exceptional customer experience. This role involves managing daily operations, ensuring customer satisfaction, and driving continuous improvement in service quality.

Professional ServicesService Industry

Responsibilities

Lead, train and motivate a team of Customer Service Representative’s Day-to-day activities and schedules

Review, approve and submit accurate and timely semi-monthly timecards and payroll data with tight timelines

Provide ongoing coaching, performance management feedback/guidance to Customer Service Representatives (CSRs)

Ensure compliance with company policies and procedures to maintain consistent and superior customer experience

Monitor, analyze, and report on key performance indicators (KPIs and customer feedback) to identify areas of improvement to the customer experience

Ensure that customer service software, tools, and resources are utilized effectively

Conduct regular audits of customer service processes to ensure quality and efficiency

Identify operational needs and deliver solutions to enhance service delivery and team efficiency

Qualification

Customer service managementTeam leadershipPerformance managementConflict resolutionStrategic thinkingProblem-solvingTime managementInterpersonal skillsAttention to detailProject management

Required

3 years of proven success in leading and managing high-performing customer service teams, with a strong track record of driving customer satisfaction and operational excellence

Excellent communication, interpersonal, and problem-solving skills

Ability to manage high-pressure situations and resolve customer concerns effectively

Strong organizational and time-management abilities

Excellent conflict resolution and interpersonal communication skills

Ability to work independently while adhering to established policies and procedures

Keen attention to detail and a proactive approach to problem-solving

Strategic thinking with the ability to interpret performance trends and implement corrective actions

Preferred

Experience in prioritizing tasks and managing competing deadlines

Strong understanding of business performance metrics and their drivers

Project management experience, including planning, execution, and reporting

Company

PestCo

At PestCo, we are dedicated to earning the loyalty of every customer we have the privilege to serve so that we can create real opportunities for our team members.

Founded in 2021

St Louis, Missouri, USA

201-500 employees