Epos Now · 1 day ago
Renewals Specialist
Orlando, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrEpos Now is a cutting-edge cloud-based business in the payments and POS space, focused on customer retention and success. The Renewals Specialist role involves managing cancellation queues, building relationships with customers, and ensuring they understand the value of Epos Now products and services to reduce churn.
Cloud ComputingFinanceInformation TechnologySoftware
Responsibilities
Take ownership of personal cancellation queue
Effective management of all cancelled customers and outbound activity
Maintaining a high volume of outbound activity to build relationships with the customer base and understand our customers needs
Develop meaningful customer relationships to support business growth
Deliver against KPIs in key areas; Activity and Productivity
Effectively utilise the CRM to optimise customer experience
Follow all relevant processes and procedures and proactively give feedback to improve those processes and or systems where identified
Proactively seeking NPS results from cancellations and addressing detractor issues through voice of the customer
Ensure all customers understand the value their business gets from Epos Now products and services
To apply all skills to deliver any other accountabilities as required by the organisation
Qualification
Required
Proven experience in a customer retention, success or sales role
Confident, outgoing and proactive
Has a desire to succeed and has a demonstrable track record of self development either in previous roles or personal life
Positive approach, flexible and comfortable in a fast-paced, customer focused environment
Experience in B2B customer service and support environment
Resilient, with the ability to effectively manage unhappy customers or complex issues
An excellent communicator/relationship-builder both internally with colleagues and externally with customers
Able to effectively and clearly communicate across all mediums
Well-organised, attention to detail and have the ability to prioritise tasks quickly and effectively
Keen ability to identify customer requirements through health check and needs analysis conversations
Able to articulate technology based information to customers in an understandable and accessible manner
Proficient with both remote and face-to-face customer support
Great team player - works well with peers and senior managers to ensure delivery of the service and wider organisational priorities
Company
Epos Now
Epos Now is a leading AI-driven point-of-sale and embedded finance platform.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$63.66MKey Investors
Future Fifty
2024-11-29Debt Financing· $63.66M
2017-02-22Non Equity Assistance
Recent News
2025-11-09
2025-09-15
2025-07-08
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