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RSM US LLP · 12 hours ago

Workplace Experience Support Supervisor

Boston

Full-time

Onsite

Mid, Senior Level

$66K/yr - $110K/yr

4+ years exp

RSM US LLP is the leading provider of professional services to the middle market globally, empowering clients and employees to realize their full potential. The Workplace Experience Support Supervisor is responsible for supervising an ESS operations and facilities team, coordinating workplace experience support, and ensuring the overall environment and safety of the office space.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Supervise ongoing day-to-day ESS projects and tasks within a specific location ensuring quality of work product, and efficient and consistent support and service to include the ability to familiarize, understand and leverage RSM workplace experience support playbooks and actively deliver service according to them, providing input on content as needed

Collaborate with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure that support and service is provided in a timely and efficient manner. Be responsible for supervising a location(s) ESS team, including providing supervision, guidance, development, and training, as well as monitoring volume and distribution of workflow for efficiency and quality of work

Coordinate with other workplace experience support personnel, supervisors, or managers to manage volume and resources on a day-to-day basis

Monitor schedules to ensure that resources are utilized effectively. Review available resources and facilitate necessary adjustments to align with experience, expertise, specializations, and business priority

Serve as escalation point of contact for service requests related to support, supplies, equipment or other business needs, and communications with internal clients for assigned location(s)

Participate in projects, tasks and maintain stakeholder relationships to ensure that business needs are met

Recommend to workplace experience support leadership a selection of service providers by analyzing options provided by internal resources, building maintenance and outside vendors and contractors based on cost and scope of work to be performed

Ensure that projects are delivered on time and various risk/issues are recognized, ensuring quality and consistent service and support

Support operational leadership with projects, including best practices, process definition and collaboration with stakeholders to ensure that business needs are met, and projects are delivered on time

Recognize and determine the appropriate corrective action to ensure that services are delivered on time and within budget and scope

Escalate to the workplace experience support manager lead or manager as appropriate

Maintain project documentation to identify, evaluate, plan, monitor and follow-up on active projects, including use and reconciliation of office purchase card

Begin to build strong relationships with leadership within the location(s), firm client service and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external

Provide input on resource forecasting to the workplace experience support manager or manager lead. Assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels

Provide reporting and sensitive information to location leadership with discretion and composure

Execute priorities as defined by firm, location, and ESS leadership

Contribute to automation and process improvement through technology, reporting and data analysis. Execute on best practices outlined in workplace experience support playbooks and process improvements to ensure effective and consistent services that contribute to the success of the firm

Cultivate a culture of growth and foster an inclusive environment to ensure employee engagement and retention

Provide input on the development of training as appropriate

Provide effective leadership serving as a performance advisor to workplace experience support team members

This includes communication of performance expectations including an annual performance descriptor, ongoing performance feedback, employee development plans and growth opportunities

Responsible for training other team members as needed

Actively participate in knowledge sharing. Help to cultivate and foster an inclusive environment

Perform other duties as assigned

Qualification

Leadership SkillsProject ManagementMicrosoft OfficeCommunication SkillsProblem SolvingTime ManagementTeam ManagementEmotional IntelligenceAttention to DetailInterpersonal Skills

Required

Associate degree or 2+ years of experience in related field required

Ability to communicate effectively with diverse audiences

Advanced Microsoft Office skills, ability to learn programs/software utilized by the firm

Strong grammar and proofreading knowledge and experience

Ability to prepare presentations, including charts, graphics and tables, speaker notes and handouts, etc

Ability to problem solve in a fast-paced deadline driven environment

Adept at managing multiple tasks and projects

Demonstrated ability to apply technical/procedural requirements of the position based on knowledge and experience within specialization

Effective organization, prioritization and time management skills, and strong attention to detail

Excellent people skills

Demonstrated ability to impact and influence a diverse population

Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed

Demonstrates professional judgement and emotional intelligence

Ability to lift up to 40 lbs. and stand on your feet for an extended period of time

Must be punctual and able to adapt to changing schedules

Ability to convey instructions clearly and concisely and be responsive when required

Maintains professionalism in demeanor, conversation, and dress

4+ years of relevant experience in a related field or area required

Ability to interact with multiple levels of leadership- Leadership Skills (REQUIRED)

Ability to respond positively to changing circumstances, serve as a model of the change, while having quality-conscious client service, decision-making, conflict resolution and critical thinking skills

Ability to attract, lead, motivate and retain a team, including providing guidance and feedback

Work collaboratively with peer group to provide support across the enterprise particularly during peak times

Works collaboratively with sub-function leadership to provide input and support during the business planning process

Ability to facilitate discussions with leaders

Ability to lead by understanding team dynamics

Ability to manage at a macro level and identify when a refined approach is necessary

Ability to supervise, direct and analyze the results of programs, projects or assignments

Helps build a diverse and inclusive culture in the workplace by cultivating a safe environment to ask questions, share innovative ideas and make suggestions; provides coaching on an informal basis

Demonstrates ability to build trust and provide leadership within team

Provides on–the-job training and directs others to relevant development opportunities

Preferred

Bachelor's degree

Experience with project management tool(s)

Prior supervisory experience preferred

There is an expectation that you will work in-office five (5) days per week

Benefits

Flexibility in your schedule

Discretionary bonus based on firm and individual performance

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees