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CACI International Inc · 12 hours ago

ServiceNow Administrator

Arlington, VA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $190K/yr

7+ years exp

CACI International Inc is seeking a ServiceNow Administrator to support highly complex, mission-critical scoped and global applications. The role involves providing high-level technical planning, execution, and support for software systems, focusing on ServiceNow change requests, dashboards, reports, and overall operations.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Works closely with ServiceNow leadership team to support the DHS customer and their needs

Support Service Desk operations, create reports and dashboards, and coordinate support as needed from additional resources

Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform

Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice

Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with customers and fulfillment of services including Incident and Request tickets

Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing

Qualification

ServiceNow administrationServiceNow modules knowledgeITIL frameworkAgile developmentProblem solving skillsJavaScript

Required

Ability to obtain DoD Security Clearance

BA/BS + 7 years of related experience

2+ years of experience in ServiceNow administration

Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management, create dashboards and reporting

Successful problem solving and debugging skills. Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances

Familiar with SDLC, Agile development methodologies, ITIL framework

Experience working in an iterative and agile development environment

Preferred

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

Proficiency in JavaScript is a plus

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees