CorTrust Bank · 22 hours ago
Customer Service Representative- Full Time (Mound)
Mound, Mound, MN, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrCorTrust Bank is a community bank dedicated to delivering high-quality customer service to meet the financial needs of its community. The Customer Service Representative will support customers and front-line operations by engaging with clients, processing teller transactions, and performing various administrative duties.
BankingFinanceFinancial ServicesPersonal Finance
Responsibilities
Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more
Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality
Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions
Process reports, run proof work, and complete general ledger maintenance and reconciliation
Other duties as assigned
Qualification
Required
Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more
Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality
Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions
Process reports, run proof work, and complete general ledger maintenance and reconciliation
Other duties as assigned
Possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously
Adapt easily to system, process, product, and service changes
Reason, problem solve and think critically
Demonstrate a high level of integrity, personal diplomacy, and respect
Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations
Preferred
Knowledge of Federal banking regulations and industry workflow
Benefits
401k with employer match
Employee Stock Ownership Plan
Insurance coverage options
Paid time off
Service awards
Community service opportunities
Employee Assistance Program
Stable work environment
Company
CorTrust Bank
CorTrust Bank operates as a banking corporation serving the needs of individuals and businesses.
Founded in 1930
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.32M2018-08-29Series Unknown· $9.32M
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