This job has closed.

Confidential Careers · 1 week ago

Customer Service / Call Center Manager

Wilson, NC

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

Confidential is seeking a dynamic and energetic Customer Service / Call Center Manager to lead their customer support team. In this role, you will oversee daily operations of the call center, ensuring exceptional service delivery and fostering a culture of positivity and collaboration among team members.

Human ResourcesRecruiting

Responsibilities

Lead and supervise the customer service team to ensure high-quality support and prompt resolution of inquiries across multiple channels

Develop and implement strategies to improve service efficiency, customer satisfaction scores, and team productivity

Manage daily call center operations, including scheduling, workflow management, and resource allocation

Train, mentor, and evaluate team members to foster professional growth and maintain high standards of customer service

Analyze performance metrics regularly to identify areas for improvement and implement targeted solutions

Coordinate with other departments to streamline processes, resolve escalated issues, and enhance overall customer experience

Drive projects aimed at optimizing call center technology, workflows, and communication channels to stay ahead in a competitive landscape

Qualification

Call center managementData analysisProject managementCustomer service best practicesCRM systems proficiencyMultilingual communicationTeam supervisionNegotiation skills

Required

Proven experience in managing call centers or customer service teams with a strong emphasis on leadership and supervision

Excellent communication skills in English; multilingual abilities are a plus for supporting diverse customer bases

Strong project management skills with the ability to plan, execute, and oversee multiple initiatives simultaneously

Demonstrated ability to analyze data effectively to inform decision-making and process improvements

Exceptional negotiation skills combined with sales acumen to promote products or services when appropriate

Experience in supervising teams within fast-paced environments while maintaining high morale and motivation

Knowledge of customer service best practices along with proficiency in relevant management tools and CRM systems

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Company

Confidential Careers

Disclaimer : We are a community and job agrregator job board, where recruiters & job seekers as members connect for confidential and other roles.

Founded in 2024

Gurgaon, Haryana, IND

2-10 employees

https://confidential.careers

Funding

Current Stage

Early Stage

Leadership Team

Edwin Xiao

Chief Revenue Officer

Company data provided by crunchbase