Apply on Employer Site

American College of Surgeons · 2 days ago

Clinical Support Specialist

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$85K/yr - $93K/yr

2+ years exp

The American College of Surgeons is a professional organization dedicated to improving surgical care. The Clinical Support Specialist provides comprehensive clinical and quality improvement support services for various quality improvement registries and assists in developing new initiatives while collaborating with healthcare professionals.

Non-profit Organization Management

Responsibilities

Provides clinical support to clinical chart reviewers regarding clinical inquiries, data definitions, and registry functionality. Reviews and responds to clinical inquiries daily that are submitted by clinical chart reviewers. Participates in regular meetings with surgeon leadership to discuss complex clinical issues

In collaboration with quality verification staff, assists participating hospitals with implementing the program, interpreting reports, and identifying areas for quality improvement. Through customer feedback, identifies improvement opportunities to increase the effectiveness and efficiency of the program

Reviews and updates the program documents, including variables and definitions, sampling protocol guidance, and additional resources. Develops new variables in collaboration with other clinicians, surgeon leaders, and surgical specialty societies

Collaborates with team members to create, update and deliver educational content, including initial online training modules and annual certification exams. Produces continuing educational material in the form of video podcasts, programmatic conference calls, monthly education questions, and live conference presentations

Conducts data validation audits of participating hospitals to validate the accuracy of the data entered into the registry platforms. Reviews action plans and provides guidance on improving data collection processes based on issues identified during audits

Assists with the successful launch and implementation of new initiatives and programs. Participates in user acceptance testing of technical products related to the registry platform. Acts as a liaison to committees and outside vendors/consultants

Qualification

Nursing licenseClinical experienceHealthcare quality certificationsMicrosoft OfficeQuality improvement principlesCommunication skills

Required

Bachelor's degree or higher in nursing or a related field from an accredited college or university is required

Nursing license required or healthcare QI/registry

Minimum of 2-4 years of clinical experience in healthcare required

Strong written and verbal communication skills in a business or healthcare setting required

Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat

Preferred

Additional professional certifications in nursing (such as CORN, CCRN) or healthcare quality certifications (such as CPHQ) are desirable but not required

Exposure to quality and performance improvement principles is preferred