Central Insurance · 13 hours ago
Commercial Lines Services Supervisor
Van Wert, OH 45891, USA
Full-time
Hybrid
Mid, Senior Level
4+ years expCentral Insurance is a company passionate about delivering best-in-class customer service and driving innovation in claims management. They are seeking a collaborative and service-driven leader to supervise their Commercial Lines service team, focusing on team development, operational excellence, and delivering high-quality service.
AppsAuto InsuranceBuilding MaterialCommercial InsuranceFinanceFinancial ServicesFinTechInsurTechMobile AppsProperty Insurance
No H1B
U.S. Citizen Only
Responsibilities
Proactively perpetuates the culture, embraces Central’s core values, and supports Central’s services mission
Demonstrates a hospitality mindset reflective of the expectations set forth including building rapport, credibility, a positive attitude, and teamwork to all customers
Builds relationships, communicates, and collaborates with peer services leaders and all other internal/external stakeholders
Communicates strategy and priorities, sets expectations, holds team accountable, and gets results
Leads, develops, and mentors team through onboarding and subject matter expertise training progression
Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
Seeks continuous improvement opportunities and proposes solutions
Monitors, evaluates, and coaches performance of team members
Conducts monthly check-ins and annual performance appraisals
Manages productivity/efficiency, quality, accuracy, and timeliness
Interviews and assists in the selection of new employees
Leads project work and initiatives as assigned
Assists with production duties and services external customers as needed
Reports workload and employee productivity to stakeholders; analyzes and makes suggestions on improvements
Assists manager in analyzing workloads, staffing and resources
Distributes internal reports
Ensures proper systems access to vendor sites
Qualification
Required
Bachelor's degree and 2 years customer services experience
4 years customer services experience
Occasional travel for purposes of training and leadership development
Strong leadership skills, including coaching, team building, and conflict resolution
Project management skills including time and risk management, resource prioritization, and project structuring
Strong analytical and problem-solving skills
Strong verbal and written communication skills, including negotiation, presentation, and influence skills
Strong multi-tasking and prioritization skills
Respond to high pressure situations with grace and poise
Ability to proactively and effectively communicate with others
Lead by example and motivate others
Skilled in change management
Exhibit an open mind, an enthusiastic spirit and commitment to improve processes which eliminates inefficiencies
Be a culture champion
Create and nurture an environment of teamwork, trust and transparency
Committed to research and investigation for the purpose of problem solving
Skilled at motivating and turning talent into effective performance
Proactively seek to acquire new skills
Forward thinker who proactively seeks opportunities and solutions
Comfortable with technology and proficient with Microsoft Office products
Possesses verbal and written communication skills
Possesses multi-tasking and prioritization skills
Excellent organizational skills and attention to detail
Ability to understand Central Insurance's policies and processes
Preferred
Experienced people leadership
Commercial lines experience
Benefits
Health and wellness benefits
Flexibility
Work-life balance
Long-term financial security
Company
Central Insurance
Since our beginning in 1876, Central Insurance has evolved into a successful property and casualty group operating on a strong foundation of core values including Integrity in the way we operate our business; Relationships we develop working as a team and sharing in each others’ successes; and Excellence achieved by never compromising on quality, providing superior performance, and pursuing continual improvements.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Evan Purmort
CEO & President
Jessica Seymour, CPCU, ARe
Chief Financial Officer
Company data provided by crunchbase