Sole Hire ยท 1 week ago
Student Services Advisor (Remote)
United States
Full-time
Remote
Mid Level
$55K/yr - $60K/yr
4+ years expSole Hire, LLC is seeking a dedicated and student-focused Student Services Advisor to support online education programs. This role is centered on student support, engagement, and retention, serving as a key point of contact for learners throughout their educational journey.
Human Resources
Responsibilities
Serve as a primary point of contact for students, providing guidance and support throughout their program
Respond to student inquiries related to course access, scheduling, policies, and general program navigation
Monitor student attendance, engagement, and academic progress, and conduct proactive outreach when concerns arise
Support student retention by identifying barriers to success and connecting students with appropriate resources
Maintain accurate and timely student records, notes, and communications in internal systems
Collaborate with academic, admissions, and career services teams to ensure a seamless student experience
Assist with orientation, onboarding, and student success initiatives
Uphold institutional policies and ensure compliance with documentation and reporting requirements
Provide a supportive, professional, and inclusive student experience in a fully online environment
Qualification
Required
Must be willing to work in the cannabis industry (experience is a plus)
Experience in student services, advising, customer support, education support, or similar student-facing roles
Strong communication and interpersonal skills, especially in virtual and phone-based environments
Ability to manage multiple student caseloads and prioritize effectively
Empathy-driven, student-first mindset with strong problem-solving skills
Comfort using Microsoft Office and student information or CRM systems
Preferred
Associate's or Bachelor's degree preferred
Interest in education or workforce development preferred
Company
Sole Hire
Bridging the gap between employers and employees is integral in establishing a strong team.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase