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Genesys · 23 hours ago

Business and Data Analyst, Education North America Lead

United States

Full-time

Remote

Mid Level

$80K/yr - $149K/yr

3+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decision-making.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement

Build statistical models and data outputs to support strategic planning and operational decision-making

Help to provide insights and recommendations to leadership based on data-driven findings

Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics

Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use

Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback

Work closely with cross-functional teams to understand data needs and deliver actionable insights

Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions

Translate complex analytical concepts into clear, accessible language for non-technical audiences

Ability to assist in the development of a long-term analytics strategy for the Education organization

Ability to identify opportunities to improve on data governance, reporting processes, and analytical frameworks

Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics

Qualification

SQLTableauSnowflakeData modelingETL conceptsExcelData analyticsProactiveCommunication skillsCollaboration

Required

BA/BS in Business or related field or MBA

3-5 years of related operations and job experience

Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data warehouse concepts and Snowflake architecture

Proficiency in Excel; experience with complex formulas and data presentation

Working knowledge of data modeling, ETL concepts, and analytics best practices

Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels

Comfortable working across teams, building strong relationships, and influencing decisions through data

Ability to quickly understand complex software and concepts

A drive to learn and master new technologies and techniques

Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Ability to take initiative and be proactive

Ability to work independently and be resourceful

Benefits

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Company

Genesys

Glassdoor4.1

Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.

Founded in 1990

Menlo Park, California, USA

5001-10000 employees

https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (2)