Deskside L2 Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Hexaware Technologies ยท 1 day ago

Deskside L2 Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Hexaware Technologies is a dynamic IT organization committed to delivering cutting-edge solutions. They are seeking a skilled Deskside L2 Support Engineer to provide technical support, troubleshoot hardware issues, and ensure efficient service delivery while maintaining high customer satisfaction.

BankingConsultingInfrastructureInsuranceInsurTechSoftware
check
H1B Sponsor Likelynote

Responsibilities

Perform general hardware troubleshooting and break/fix repairs on laptops and desktops
Identify, prioritize, and resolve hardware-related issues efficiently
Coordinate, diagnose, and troubleshoot incoming customer inquiries
Manage the lifecycle of customer incidents, from identification to resolution/fulfillment
Provide timely updates on case status to customers and stakeholders
Implement standard operating procedures and customer service guidelines
Respond to and complete customer requests for services, ensuring a positive experience
Deliver technical support to internal desktop systems and application customers
Troubleshoot and resolve network-related problems as needed
Perform installations, upgrades, and backups of desktop systems and applications
Ensure systems are maintained and functioning optimally

Qualification

Hardware troubleshootingTechnical supportCustomer serviceIncident managementDiagnostic skillsPrioritize tasksSOPsTicketing systemsCertifications CompTIA A+Certifications Network+Communication skillsInterpersonal skills

Required

Proven experience in hardware troubleshooting and break/fix repairs for laptops and desktops
Strong diagnostic and problem-solving skills
Familiarity with standard operating procedures and customer service best practices
Experience in providing technical support for desktop systems, applications, and networks
Knowledge of installation, upgrade, and backup processes for IT systems
Excellent communication and interpersonal skills to handle customer inquiries effectively

Preferred

Certifications such as CompTIA A+, Network+, or equivalent are a plus
Experience with ticketing systems and incident management tools
Ability to work independently and prioritize tasks in a fast-paced environment

Company

Hexaware Technologies

twittertwittertwitter
Glassdoor3.8
company-logo
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
dateFounded in 1990
location
Iselin, New Jersey, USA
people-size10001+ employees
web-link
https://hexaware.com

H1B Sponsorship

Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)

Funding

Current Stage
Public Company
Total Funding
$67.69M
Key Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity

Leadership Team

leader-logo
P R Chandrasekar
Vice Chairman & CEO
linkedin
leader-logo
Srikrishna Ramakarthikeyan
CEO
linkedin

Recent News

Livemint.com
Hexaware moves court to dismiss $500 million US patent suit by Natsoft
2025-12-25
Hindu Business Line
Raghu Mocherla to lead connected AI, cyber-physical systems biz of Hexaware
2025-12-17
PR Newswire UK
Hexaware Appoints Raghu Mocherla to Lead Connected AI and Cyber-Physical Systems Business
2025-12-16
Company data provided by crunchbase